Food & Beverage Operations Manager

Leadingnation; Sai Kung; On-site; HKD 600,000 - 1,000,000; Full time

Job summary

Leadingnation in Hong Kong seeks an experienced Food & Beverage Operations Manager to lead multi-outlet operations within a luxury academy, ensuring outstanding member and guest experiences and strong financial performance.

You will supervise outlet operations, drive service standards, mentor teams, manage costs, and collaborate with Culinary, Sales & Marketing, Events, and Academy Experience teams to deliver exceptional experiences.

Qualifications

• Diploma or above in Hospitality Management or related discipline.
• Minimum 5–8 years of management experience in restaurants, lounges, bars, luxury hotels, private clubs, or premium dining establishments.
• Proven leadership experience managing multi-outlet or complex F&B operations.
• Strong understanding of restaurant service, lounge/bar operations, beverage programs, and guest engagement.
• Solid business acumen with understanding of financial metrics and cost control.
• Excellent people management, coaching, and communication skills.
• Fluent in Cantonese and English; Mandarin is advantageous.
• Willingness to work shifts, weekends, and public holidays.

Responsibilities

• Oversee the daily operations of all Food & Beverage outlets, ensuring smooth and efficient service delivery.
• Ensure compliance with food safety, hygiene, health, safety, and company standards.
• Monitor service quality, cleanliness, presentation, and guest experience across outlets.
• Conduct regular operational reviews and implement continuous improvement initiatives.
• Develop and maintain standard operating procedures and service standards.
• Lead, coach, and develop Assistant Managers, Team Leaders, and frontline staff.
• Plan manpower allocation, scheduling, and workforce productivity.
• Conduct performance reviews and identify training opportunities.
• Foster a positive, high-performing, and service-oriented work environment.
• Drive revenue through promotions, events, and service initiatives.

Skills

Leadership

People management

Communication skills

Problem-solving

Cantonese fluency

English fluency

Education

Diploma or above in Hospitality Management

Tools

POS systems

Microsoft Office

Restaurant management systems

Job description

• Lead premium multi-outlet F&B operations in a luxury academy
• Drive guest experience, team growth, and business success
• Work with different teams to deliver exceptional experiences

The Food & Beverage Operations Manager is responsible for overseeing the day-to-day operations of all Food & Beverage outlets, ensuring exceptional member and guest experiences, operational excellence, financial performance, and team development. This role leads outlet operations, drives service standards, strengthens cross-functional collaboration, and supports the achievement of the Academy's business objectives.

Responsibilities

1. Operations Management

• Oversee the daily operations of all Food & Beverage outlets, ensuring smooth and efficient service delivery.
• Ensure compliance with food safety, hygiene, health, safety, and company standards.
• Monitor service quality, cleanliness, presentation, and overall guest experience across all outlets.
• Conduct regular operational reviews and implement continuous improvement initiatives.
• Develop and maintain standard operating procedures and service standards.

2. Guest Experience

• Ensure a consistently high level of service for members, guests, and visitors.
• Address guest feedback, complaints, and special requests in a professional and timely manner.
• Build strong relationships with members and promote a personalized service culture.
• Collaborate with outlet teams to enhance dining experiences and guest satisfaction.

3. Team Leadership & Development

• Lead, coach, and develop Assistant Managers, Team Leaders, and frontline employees.
• Plan manpower allocation, scheduling, and workforce productivity.
• Conduct performance reviews and identify training and development opportunities.
• Foster a positive, high-performing, and service-oriented work environment.
• Drive employee engagement and support talent development initiatives.

4. Financial & Cost Management

• Achieve revenue, profitability, and operational efficiency targets.
• Monitor sales performance, labour costs, food costs, beverage costs, and overall outlet productivity.
• Oversee inventory control, stock ordering, and waste management.
• Support budgeting, forecasting, and financial reporting activities.
• Identify opportunities to enhance revenue through promotions, events, and service initiatives.

5. Compliance & Risk Management

• Ensure full compliance with licensing, food hygiene, workplace safety, and company regulations.
• Conduct regular inspections and audits to maintain operational standards.
• Address operational risks proactively and implement corrective actions when necessary.

6. Strategic & Cross-Functional Collaboration

• Work closely with the Director of Food & Beverage to implement departmental strategies and objectives.
• Collaborate with Culinary, Sales & Marketing, Events & Partnerships, Sports Development & Education, and Academy Experience teams to deliver exceptional experiences.
• Support new projects, outlet enhancements, seasonal promotions, and special events.
• Participate in operational planning and continuous business improvement initiatives.

Qualifications

• Diploma or above in Hospitality Management, Hotel Management, or related disciplines.
• Minimum 5-8 years of management experience in restaurants, lounges, bars, luxury hotels, private clubs, or premium dining establishments.
• Proven leadership experience managing multi-outlet or complex F&B operations.
• Strong understanding of restaurant service, lounge/bar operations, beverage programs, and guest engagement.
• Solid business acumen with understanding of financial metrics and cost control
• Excellent people management, coaching, and communication skills.
• Strong problem-solving ability and capability to work under pressure in a fast-paced environment.
• Proficiency in POS systems, Microsoft Office, and restaurant management systems.
• Fluent in Cantonese and English; Mandarin is advantageous.
• Willingness to work shifts, weekends, and public holidays.