Flight Operations Manager / Director (Luxury Private Aviation)

L'VOYAGE Travel Company Limited; Hong Kong; Presencial; HKD 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

L'VOYAGE Travel Company Limited in Hong Kong seeks a Flight Operations Manager/Director to lead luxury private jet charter operations. You’ll oversee end-to-end flight planning, route optimization, and international permit coordination for UHNW clientele.

Responsibilities include real-time crisis management, global partner liaison, bespoke in-flight and ground operations, and strict regulatory compliance. The role requires senior leadership and deep knowledge of Hong Kong charter procedures.

Formación

• Bachelor’s degree in Aviation Management, Logistics, Business Administration or related aviation discipline.
• 10+ years of progressive aviation industry experience with private jet or luxury charter operations.
• Deep knowledge of Hong Kong and international charter flight procedures, permits, FBOs.
• Strong SMS, safety, and regulatory compliance awareness.
• Outstanding crisis management and high-touch service for UHNW clients.

Responsabilidades

• Direct end-to-end luxury private jet charter operations, overseeing flight planning, route optimization, airport slot allocation, overflight clearance, and international landing permit coordination.
• Monitor global real-time flight tracking, managing dynamic itinerary adjustments, weather delays, schedule changes, and emergency operational protocols.
• Cultivate and manage strategic relationships with aircraft operators, Fixed Base Operators (FBOs), ground handling agents, airport authorities, and international charter partners to ensure flawless cross-border execution.
• Oversee luxury in-flight experience design, custom high-end catering, tarmac transfers, ground transportation, and exclusive airport concierge arrangements tailored to UHNW client preferences.
• Enforce operational SOPs, SMS, operational risk assessments, and compliance with civil aviation regulations.
• Lead and mentor the flight operations team, establishing daily workload distribution, monitoring service performance metrics, and optimizing cross-departmental workflows.
• Partner with business development and sales teams to provide technical operational feasibility, flight time estimates, and tailored route solutions for complex high-end charter inquiries.

Conocimientos

English fluency

Cantonese

Mandarin

Educación

Bachelor’s degree in Aviation Management, Logistics, Business Administration

Descripción del empleo

Flight Operations Manager / Director (Luxury Private Aviation)

We are seeking a detail-oriented and service-driven Travel Concierge to curate and execute end-to-end luxury travel and lifestyle arrangements for our ultra-high-net-worth (UHNWI) private aviation clientele. Working closely with our Member Relations and Flight Operations teams, you will advise upon and seamlessly deliver the full spectrum of the client's end-to-end travel lifecycle—including inflight preferences, luxury accommodation, bespoke itineraries, premium ground transportation, VIP airport services, transit logistics, fine dining reservations, and exclusive lifestyle privileges. Acting as the primary point of contact, you will leverage your global supplier network and high cultural intelligence to deliver flawless, high-touch luxury service across every stage of the journey.

Key responsibilities

Operational & Charter Flight Leadership: Direct end-to-end luxury private jet charter operations, overseeing flight planning, route optimization, airport slot allocation, overflight clearance, and international landing permit coordination.

Real-Time Operations & Crisis Management: Monitor global real-time flight tracking, managing dynamic itinerary adjustments, weather delays, schedule changes, and emergency operational protocols with speed, composure, and minimal disruption to the client journey.

Global Aviation Partner & FBO Liaison: Cultivate and manage strategic relationships with aircraft operators, Fixed Base Operators (FBOs), ground handling agents, airport authorities, and international charter partners to ensure flawless cross-border execution.

Bespoke VIP Ground & In-Flight Operations: Oversee luxury in-flight experience design, custom high-end catering, tarmac transfers, ground transportation, and exclusive airport concierge arrangements tailored to UHNW client preferences.

Safety Management & Regulatory Compliance: Enforce operational Standard Operating Procedures (SOPs), safety management systems (SMS), operational risk assessments, and compliance with civil aviation regulations (such as HKCAD, FAA, EASA, and CAAC).

Team Leadership & Workflow Optimization: Lead and mentor the flight operations team, establishing daily workload distribution, monitoring service performance metrics, and optimizing cross-departmental operational workflows.

Commercial & Solution Support: Partner with business development and sales teams to provide technical operational feasibility, flight time estimates, and tailored route solutions for complex high-end charter inquiries.

About you

Bachelor’s degree in Aviation Management, Logistics, Business Administration, or a related aviation discipline.

10+ years of progressive experience within the aviation industry, with a proven track record in private jet, business aviation, or luxury charter flight operations. Candidates with 15+ years of strategic leadership experience will be considered for Director.

Deep knowledge of Hong Kong and international charter flight procedures, overflight/landing permits, FBO protocols, and global ground handling networks.

Thorough understanding of business aviation compliance frameworks, safety management systems (SMS), flight safety standards, and emergency response procedures.

Demonstrated background in delivering high-touch operational solutions for ultra-high-net-worth individuals, family offices, C-suite executives, or celebrity clientele.

Outstanding crisis management capabilities, strong multi-tasking skills under fast-paced operational pressure, and proven cross-party negotiation skills.

Fluency in English is required for global aviation communication and regulatory liaison; business-level proficiency in Cantonese or Mandarin is a strong advantage.