Flagship Boutique Director

Chopard; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

Chopard in Hong Kong seeks a Boutique Director to lead the team, drive sales growth, protect brand image, and deliver exceptional client experiences in High Jewellery and salon events.

You will oversee boutique performance, manage stock, recruit and coach staff, collaborate with CRM, and travel for client-facing seminars while maintaining immaculate boutique standards.

Qualifications

• 8 years' luxury retail experience with at least 4 years in management.
• Excellent leadership, presentation and communication skills.
• Fluent in English, Cantonese and Mandarin.

Responsibilities

• Oversee boutique management, sales performance and client development.
• Drive sales targets through strategic initiatives and business development.
• Coordinate High Jewellery events and maintain boutique standards.
• Recruit, coach and motivate staff; manage stock and controls.
• Collaborate with CRM to develop client strategies for key segments.

Skills

Leadership

Sales-driven

Client development

Communication

Team coaching

Languages: English Cantonese Mandarin

Education

Luxury retail leadership experience (8+ years)

Tools

CRM systems

POS / computer applications

Job description

The Boutique Director serves as a Brand Ambassador of the Maison and is responsible for leading the boutique team to achieve outstanding performance in both the short and long term, including sales growth, profitability, client development, and brand image enhancement.

• Oversee the overall management, sales performance, and client development of the boutique through the effective implementation of the Maison's strategy
• Drive the achievement of boutique sales targets through strategic initiatives, active business development
• Develop the High-End business and animate the High Jewellery Salon
• Be a key person for client acquisition. He/she should lead the efforts of the team to acquire new clients, not only by converting the walk-in clients, but also by following a tactic of client acquisition outside the boutique
• Partner closely with the CRM team to develop and implement client development strategies for key customer segments
• Coordinate and manage High Jewellery Events in the boutique
• Be ultimately responsible for a perfect up keeping of the boutique at all times
• Assume overall responsibility for stock control and management
• Organizes weekly meeting to communicate objectives, share business updates, and foster team collaboration.
• Coach and motivate the boutique team through effective recruitment, performance and management
• Might be requested to travel for seminars or to visit clients and attend functions to entertain its clients
• Provide market intelligence report on other boutiques and boutiques staff

Requirements:

• 8 years' luxury retail experience with at least 4 years in management level
• Excellent customer relations management skill with solid client base
• Sound knowledge in Watch & Jewelry industry is a definite asset
• Excellent leadership, presentation and communication skills
• Sales-driven and able to work under pressure
• Strong business sense of retail service, passion in retail operations
• Knowledge of computer applications
• Excellent in English, Cantonese and Mandarin