Store Director

Tardis Group; Hong Kong; On-site; HKD 1,000,000 - 1,800,000; Full time

Job summary

The Boutique Director at Tardis Group's Hong Kong boutique leads the team to achieve outstanding performance, driving sales growth, profitability, client development and brand image enhancement.

Responsibilities include managing sales, developing the High Jewellery Salon, partnering with CRM for client strategies, and organizing events while maintaining exceptional client experiences and stock control. Fluency in English, Cantonese and Mandarin is required.

Qualifications

• Minimum 8 years of luxury retail experience with leadership experience.
• Strong client relationship skills and a proven network.
• Excellent leadership, presentation and communication abilities.
• Fluency in English, Cantonese and Mandarin is required.
• Commercial acumen and passion for luxury retail operations.

Responsibilities

• Oversee boutique management, sales performance and client development.
• Drive sales targets through strategic initiatives and business development.
• Develop High-End business and manage the High Jewellery Salon.
• Lead client acquisition and develop new opportunities beyond the boutique.
• Partner with CRM to implement client development strategies.
• Coordinate High Jewellery events and clienteling activities.
• Maintain top standards of boutique presentation and client experience.
• Oversee stock control and inventory management.
• Organize weekly team meetings and coach the team through training.
• Travel for seminars, client visits and events.

Skills

Leadership

Customer relationship management

Sales leadership

Brand management

Team coaching

Job description

The Boutique Director serves as a Brand Ambassador and is responsible for leading the boutique team to achieve outstanding performance in both the short and long term, including sales growth, profitability, client development, and brand image enhancement.

Responsibilities

• Oversee the overall management, sales performance, and client development of the boutique through the effective implementation of the brand’s strategy.
• Drive the achievement of boutique sales targets through strategic initiatives and active business development.
• Develop the High-End business and effectively manage and animate the High Jewellery Salon.
• Lead client acquisition initiatives, including converting walk-in clients and developing new client opportunities outside the boutique.
• Partner closely with the CRM team to develop and implement client development strategies for key customer segments.
• Coordinate and manage High Jewellery events and clienteling activities within the boutique.
• Maintain the boutique to the highest standards at all times, ensuring an exceptional client experience and strong brand presentation.
• Assume overall responsibility for stock control and inventory management.
• Organize weekly team meetings to communicate objectives, share business updates, review performance, and foster team collaboration.
• Coach, motivate, and develop the boutique team through effective recruitment, performance management, and ongoing training.
• Travel as required for seminars, client visits, events, and other business activities.
• Provide market intelligence and competitor insights, including observations on competing boutiques, market trends, and sales practices.

Requirements

• Minimum 8 years of luxury retail experience, with at least 4 years in a management or leadership position.
• Strong customer relationship management skills with an established and demonstrable client network.
• Sound knowledge of the luxury watch and jewellery industry is a strong advantage.
• Excellent leadership, presentation, interpersonal, and communication skills.
• Strong sales orientation with the ability to perform effectively under pressure.
• Strong commercial acumen and a passion for luxury retail and operational excellence.
• Proficiency in standard computer applications and retail systems.
• Excellent command of English, Cantonese, and Mandarin.