Robotics Field Support Engineer for Live Events

Classy Wheeler Limited

Hong Kong

On-site

HKD 180,000 - 260,000

Full time

8 days ago

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Job summary

Classy Wheeler Limited is seeking a Field Technical Support Engineer to provide onsite first-line support for robotics deployments at community events and project activities in Hong Kong. You will work with robot vendors and internal teams to ensure smooth operations, perform pre-event checks, and monitor systems throughout events.

A diploma or above in IT/engineering with 1–2 years of IT or field support is preferred, plus Cantonese fluency and basic English/Putonghua.

Qualifications

Diploma or above in Information Technology, Computer Engineering, Electronics, Telecommunications, or related discipline.
1–2 years of IT support, field support, desktop support or event equipment support preferred.
Basic Windows/macOS operations, LAN/Wi‑Fi, IP addressing, hardware troubleshooting.
Hands-on with robotics/IoT devices or AV equipment is an advantage.
Strong problem-solving, calm under pressure, independent troubleshooting.
Excellent communication and interpersonal skills for project teams and vendors.
Fluent Cantonese with basic English and Putonghua.

Responsibilities

Provide onsite first-line technical support and basic troubleshooting for robot deployments at community events and projects.
Coordinate with robot vendor personnel and internal teams to ensure smooth onsite operations.
Perform pre-event checks, connectivity tests, system configuration, setup and post-event shutdown.
Monitor robot operations, network connectivity, and system status during events.
Coordinate with venue representatives, project teams, and vendor personnel on technical matters.
Identify and diagnose issues according to established procedures.
Maintain records of incidents and basic service reports, escalate complex issues as needed.