Field Service Engineer – ICU Devices & Life-Saving Tech

Getinge; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Getinge Hong Kong seeks a skilled installation, service and maintenance specialist for ACT equipment. You will ensure our products meet customer requirements and contribute to customer satisfaction and brand recognition.

The role involves hands-on installation, maintenance, training customers, and ensuring compliance with Global QRC standards, with the opportunity to travel overseas for training.

Qualifications

• Customer-facing technical support experience.
• Strong communication in English and Chinese.
• Able to work independently and learn quickly.

Responsibilities

• Install, maintain and repair ACT devices; handle complaints and feedback.
• Improve maintenance experience, summarize issues and boost efficiency.
• Train customers to operate equipment and optimize workflows.
• Enhance customer satisfaction and protect brand image.
• Ensure all service activities comply with Global QRC standards.
• Act as the liaison between customers and the company and coordinate with sales.

Skills

Customer service

Communication

Independent work

Willing to learn

Education

Electrical/Mechanical/Biomed Eng

Tools

MS Office

Job description

Getinge Hong Kong seeks a skilled installation, service and maintenance specialist for ACT equipment. You will ensure our products meet customer requirements and contribute to customer satisfaction and brand recognition.

The role involves hands-on installation, maintenance, training customers, and ensuring compliance with Global QRC standards, with the opportunity to travel overseas for training.