Field Service Engineer - ACT

Getinge; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Getinge Hong Kong seeks a skilled installation, service and maintenance specialist for ACT equipment. You will ensure our products meet customer requirements and contribute to customer satisfaction and brand recognition.

The role involves hands-on installation, maintenance, training customers, and ensuring compliance with Global QRC standards, with the opportunity to travel overseas for training.

Qualifications

• Customer-facing technical support experience.
• Strong communication in English and Chinese.
• Able to work independently and learn quickly.

Responsibilities

• Install, maintain and repair ACT devices; handle complaints and feedback.
• Improve maintenance experience, summarize issues and boost efficiency.
• Train customers to operate equipment and optimize workflows.
• Enhance customer satisfaction and protect brand image.
• Ensure all service activities comply with Global QRC standards.
• Act as the liaison between customers and the company and coordinate with sales.

Skills

Customer service

Communication

Independent work

Willing to learn

Education

Electrical/Mechanical/Biomed Eng

Tools

MS Office

Job description

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

Provide installation, technical support and maintenance services of ACT equipment to ensure our products meet customer requirements. Able to improve customer satisfaction and brand recognition of the company’s products.

Job Responsibilities And Essential Duties

• Responsible for the installation, maintenance and repair of ACT devices, timely handling of complaints, and tracking and feedback of product’s problems.
• Improve maintenance experience, summarizing products’ issues, and improve the overall maintenance efficiency.
• Train customers to operate and use equipment correctly, answer customers' questions in a timely manner, and help customers to optimize their workflow.
• Improve customer satisfaction and maintain the company's brand image.
• Ensure that all the service activities are conducted in compliance with the Global Quality, Regulatory and Compliance (QRC) standards.
• As a bridge between the company and customers, we convey information about customers and the company in a timely manner, find the needs of users and give feedback to the company in a timely manner, and cooperate with sales to promote customers to purchase our services and products.

Minimum Requirements

• Higher Diploma or Higher Certificate holder or above in Electrical / Mechanical / Biomed Engineering or related disciplines.
• 1 -3 years technical experience in ICU, CCU or OT equipment
• Familiar with PC software for example MS office.
• Able to travel overseas for training.

Required Knowledge, Skills And Abilities

• Able to deal with customers independently and with good customer service skills.
• Self-motivated, responsible, able to work independently and willing to learn.
• Able to communicate in Chinese and English (reading and writing).

About Us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.