Fiat Operations Specialist

RedotPay; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

RedotPay is a global crypto payment fintech enabling faster, borderless fiat and crypto transactions. This role focuses on channel and acquiring operations, data-driven funnel optimization, and inbound growth strategies across regions.

The candidate will analyze payments data, optimize experiences for cards, e-wallets, bank transfers, and drive growth in multiple markets with strong cross-team collaboration and crypto passion.

Qualifications

• Must analyze data independently and identify payment issues to improve success rate.
• Proven growth cases with measurable verification in fiat inbound volume or payment methods.
• Experience with cross-functional collaboration and stakeholder persuasion.

Responsibilities

• Understand acquiring/payment processing flow across regions and design architecture.
• Optimize inbound payment experience for cards, e-wallets, and local transfers.
• Own metrics for transaction and user volumes; improve success rate and reduce leakage.
• Build data monitoring and routing mechanisms; maximize payment success and minimize risk.
• Refine the conversion funnel from payment method selection to fiat settlement.
• Study regional fiat payment preferences and develop local acquiring strategies.

Skills

Data analysis

Growth strategies

Cross-team communication

Crypto/Web3

Stakeholder management

Education

Bachelor's degree or above

Job description

About RedotPay

RedotPay is a global crypto payment fintech that integrates blockchain solutions into traditional banking and finance infrastructure. Our user-friendly crypto platform empowers millions worldwide to spend and send crypto assets, providing faster, more accessible and inclusive financial services. We are dedicated to advancing financial inclusion for the unbanked and supporting crypto enthusiasts, driving the global adoption of secure and flexible crypto-powered financial solutions. Join us in shaping the future of finance and making a meaningful impact on a global scale.

Job Responsibilities

Channel & Acquiring (Merchant/Payments) Operations

• Deeply understand the underlying acquiring/payment processing flow across different regions worldwide; be proficient in various payment types, including end-to-end customer fiat inbound (funds-in) journey and product/system architecture design.
• Optimize inbound success rate and payment experience for credit cards (Visa/MC), local e-wallets (e.g., e-Wallets, PIX, Spei, SEPA, FPS, etc.), and local bank transfers.

Data-Driven Funnel Optimization (Success Rate / Leakage)

• Own metrics across transaction volume and user volume; use end-to-end inbound (funds-in) data analysis to improve payment success rate, channel availability, channel cost / fee losses, funnel conversion rates, and chargeback/fraud rates.
• Build data monitoring and routing/scheduling mechanisms; maximize payment success rate and reduce channel rejection risk through smart routing and fallback/degradation strategies.
• Continuously optimize the conversion funnel from “selecting payment method” to “completing fiat settlement,” removing user payment blockers.

User Growth & Inbound Operations Strategy

• Combine marketing campaigns and growth strategies to design fiat inbound growth plans; drive higher inbound penetration and growth in customer lifecycle value (LTV).
• Study local user payment preferences across regions (SE Asia, LATAM, Europe, East Asia, etc.) and develop targeted local acquiring/operations strategies to build repeatable “breakout” growth cases.

Job Requirements

• Bachelor’s degree or above with 2-3 years of experience in internet payments, cross-border e-commerce, Web3/crypto exchange, fintech payment, etc
• Proven ability to independently analyze data, identify channel/payment issues, and successfully improve payment success rate
• Demonstrated hands-on growth cases with measurable verification, such as successfully doubling fiat inbound volume for a key region, increasing inbound penetration for a major payment method, or significantly reducing payment fees/channel costs.
• Familiarity with fiat payment ecosystems across major global regions (e.g., SEA, LATAM, EEA, East Asia).
• Passion for Crypto/Web3; preference for candidates who understand fiat-to-crypto inbound/outbound models.
• Excellent cross-team communication and stakeholder management/persuasion skills.

Bonus Points

• Practical experience in acquiring/operations with Alipay, WeChat Pay, international payment giants (e.g., Stripe, Adyen, Worldpay, Checkout.com), or PSPs