Family Experience Host

Island Shangri-La, Hong Kong; Hong Kong; On-site; HKD 32,000 - 52,000; Full time

Job summary

Island Shangri-La, Hong Kong is seeking a Family Experience Host to deliver personalized service to guests and ensure the smooth daily operation of the Family Lounge. You will create memorable experiences for families and VIPs, combining warmth with attention to detail in a luxurious 5‑star setting.

In this role you will welcome guests, assist with check-ins/outs and special arrivals, update VIP lists, and collaborate with hotel teams to anticipate needs.

Qualifications

• Higher Diploma or above in Hospitality Management or related disciplines.
• Experience in Hotels/Clubhouses/Theme Parks is an advantage.
• Strong interpersonal and guest service skills.
• Fluent in English, Cantonese and Putonghua.

Responsibilities

• Ensures smooth daily operations and deliver exceptional guest experiences.
• Provide personalized service to VIP guests throughout their stay.
• Handle check-ins/outs and rooming for special arrivals e.g. family suites, limousine.
• Update VIP lists and guest preferences in GuestPedia to anticipate needs.
• Perform any other duties as assigned by Management.

Skills

Interpersonal skills

Guest service

Team player

Education

Higher Diploma or above in Hospitality Management or related disciplines

Job description

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors,Island Shangri-La, Hong Kongprovides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As a Family Experience Host, you will be providing personalized service to guests and ensure a smooth daily operation of the Family Lounge.

Key Responsibilities

• Ensuresmooth daily operations and deliver exceptional guest experiences.
• Provide personalized service to VIP guests throughout their stay.
• Handle check-ins/outs and rooming for special arrivals e.g. family suites, limousine.
• Update VIP lists and guest preferences in GuestPedia to anticipate needs.
• Perform any other duties as assigned by Management.

About You

• Higher Diploma or above in Hospitality Management or related disciplines.
• Relevant experience in Hotels/Clubhouses/Theme Parks would be an advantage.
• Strong interpersonal and guest service skills.
• Customer-oriented, outgoing, and self-motivated team player.
• Excellent command of spoken English, Cantonese, and Putonghua.

Why Join Us

A workplace that values your passion and supports self-realization and personal growth.

Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.

Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.

Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.