Facilities & Operations Supervisor

CBRE Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

CBRE Limited in Hong Kong is seeking a driven Business Support professional to strengthen client relationships, manage contracts, and support service delivery. You will coordinate proposals, tender submissions, and client presentations while ensuring compliance and accurate documentation.

This role emphasizes data analysis, KPI reporting, and collaboration with operations and account teams to identify value-added opportunities.

Qualifications

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Document control and records management experience.
• Procurement and vendor management exposure.
• KPI and SLA monitoring experience.
• Strong stakeholder management and interpersonal skills.
• Analytical and problem-solving abilities.

Responsibilities

• Support business growth initiatives by identifying new opportunities and maintaining a healthy sales pipeline.
• Assist in proposals, quotations, tender submissions, and client presentations.
• Conduct market research and competitor analysis to support strategic decision-making.
• Collaborate with operations and account teams to identify value-added service opportunities.
• Build and maintain relationships with clients; be a key contact for inquiries and service-related issues.
• Monitor service delivery and address client concerns.
• Review contracts, amendments, service agreements, and commercial terms for compliance and accuracy.
• Track contract milestones, renewal dates, deliverables, and contractual obligations.
• Coordinate with internal stakeholders to ensure contract requirements are implemented.
• Maintain contract documentation and proper filing.
• Prepare regular operational, financial, and management reports with accuracy and timeliness.
• Maintain project trackers, contract registers, and performance dashboards.
• Coordinate meetings, prepare minutes, and follow up on action items.
• Ensure documentation complies with company policies and audit requirements.
• Analyze operational and financial data to identify trends, risks, and improvement opportunities.
• Develop and maintain KPI and SLA reports.
• Utilize Excel, Power BI, and other reporting tools to generate business insights.
• Support budgeting, forecasting, and variance analysis activities.
• Provide onsite operational support; coordinate with vendors and internal departments to resolve issues.
• Monitor site compliance with health, safety, and operational standards.
• Support mobilization, transition, and continuous improvement initiatives.

Skills

Advanced Excel

PowerPoint

Word

Outlook

Document Control

Vendor Management

KPI Monitoring

Stakeholder Management

Analytical Thinking

Negotiation

Attention to Detail

Multi-tasking

Tools

Microsoft Office Suite

Job description

CBRE Limited in Hong Kong is seeking a driven Business Support professional to strengthen client relationships, manage contracts, and support service delivery. You will coordinate proposals, tender submissions, and client presentations while ensuring compliance and accurate documentation.

This role emphasizes data analysis, KPI reporting, and collaboration with operations and account teams to identify value-added opportunities.