Facilities Coordinator (5 Day Work)

Cushman & Wakefield Property Management Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Cushman & Wakefield Property Management Limited in Hong Kong is seeking a proactive Receptionist/Facilities Support to cover front desk duties in our Hong Kong office. You will greet visitors, manage badges, coordinate meeting room bookings, and maintain a tidy reception area.

The role requires an Advanced Diploma or higher, 2-3 years of facilities management experience, strong Chinese and English communication, and proficiency with MS Office.

Qualifications

• Advanced Diploma or above with relevant working experience.
• 2–3 years’ post-qualification experience in facilities management.
• Customer-oriented with attention to details and ability to work under pressure.
• Good interpersonal and communication skills.
• Proficient in MS Word, Excel, PowerPoint and Chinese word processing.
• Good command of spoken and written Chinese, Mandarin and English.

Responsibilities

• Greet visitors and register and issue visitor badges.
• Organize conference and meeting room bookings.
• Maintain reception area, pantry, conference room clean and orderly.
• Coordinate daily courier and handle incoming/outgoing mail.
• Ensure packages are recorded and team informed on delivery.
• Oversee and assist meeting room setup and catering service.
• Make service calls for maintenance/repairing work.
• Monitor stocks and refill/order pantry and cleaning supplies.
• Ensure a well-stocked first aid kit.
• Oversee service teams to ensure delivery in compliance with SLA and KPI targets; deliver services and interface with facilities management and technical support.
• Monitor quality control and progress of works; set up documents and guidelines for service delivery.
• Prepare management reports and participate in ad hoc assignments as required.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

MS Office

Chinese word processing

Bilingual English/Chinese

Education

Advanced Diploma or above

Tools

MS Word

MS Excel

MS PowerPoint

Chinese Word Processing

Job description

Reception duties in a professional and courteous manner

Greet visitors and register andissuevisitor’sbadgetothevisitor.

Excellent customer servicing attitude and professional telephone manner

To organize conference and meeting room bookings

Maintainthereceptionarea/pantry/conferenceroomareneatandtidy

Coordinate with daily courier and handle incoming/ outgoing mails

Ensurepackagesarerecordedandkeeptheteaminformedupondelivery

Co-ordinateandassistthemeetingroomsetupandcateringservice

Makeservicecallformaintenance/repairingwork

Monitoringofstocksandregularre-filling/orderofpantryandcleaningsupplies

Ensuretohaveawell-stockedfirstaidkit

Oversea and manage the service teams to ensure the services are delivered in compliance with the SLA/ statutory/ requirement and achieve the KPI target.

Deliver service to meet client’s expectation and provide operational activities interface for the facilities management and technical support.

Monitor and liaise with the relevant parties to deliver services on time and closely monitor quality control and progress of works.

Set up mission and target, and prepare documents including policy, management plan, guideline to guide facilities management service delivery.

Deliver effective communication through advice, contractor performance review, meetings, briefings/ ad hoc reporting

Prepare management report and other reported when required

Participate in ad hoc assignment when required

Requirements

Advanced Diploma or above with relevant working experience

At least 2-3 years’ post-qualification experience in facilities management

Customer-oriented, self-motivation, attention to details and ability to work under pressure

Good interpersonal and communication skills

Good PC knowledge in MS Word, Excel, PowerPoint & Chinese Word Processing

Good command of spoken & written Chinese, Mandarin and English

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strict confidence and used strictly for recruitment purpose only.Applicants not hearing from us within 3 months may consider their applications unsuccessful.