eye clinic assistant

Hong Kong Eye Centre(Central); Hong Kong Island; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Competitive remuneration

Ongoing training opportunities

Flexible work-life balance

Supportive team culture

Job summary

Eye Institute of Hong Kong (EIHK) in Central is seeking a dedicated Eye Clinic Assistant to join our team. This full-time role supports ophthalmologists, conducts preliminary assessments and ensures a clean, well-stocked, efficient clinic environment.

You will greet patients, manage check-ins, assist during examinations, operate ophthalmic equipment, and handle billing inquiries. Training and development opportunities are available within a supportive team.

Qualifications

• Frontline patient-facing role supporting ophthalmologists.
• Ability to maintain patient records accurately and confidentially.
• Strong communication across multilingual patient base.
• Calm and efficient in a fast-paced clinic environment.

Responsibilities

• Greet patients and manage check-in, update records and insurance details.
• Assist ophthalmologists during consultations and eye examinations.
• Perform preliminary assessments including visual acuity testing and screening.
• Operate and maintain ophthalmic equipment with proper sterilization and calibration.
• Prepare examination rooms, restock supplies, and keep clinic hygienic.
• Manage appointment scheduling and patient flow to minimise wait times.
• Provide patient education on eye care, treatments and aftercare instructions.
• Process patient payments and handle billing inquiries.
• Maintain confidentiality of patient records in line with regulations.
• Assist with administrative tasks including filing, data entry and record keeping.

Skills

Patient care

Ophthalmic support

Communication (English/Cantonese)

Attention to detail

Education

Secondary education or healthcare qualification

Tools

Ophthalmic equipment

Job description

About the role

Eye Institute of Hong Kong (EIHK) is seeking a dedicated and compassionate Eye Clinic Assistant to join our team in Central. This is a full-time position that plays a vital role in supporting the smooth operation of our eye care clinic. As an Eye Clinic Assistant, you will be at the frontline of patient care, assisting ophthalmologists in delivering exceptional eye health services. Your contribution will be essential to ensuring patients receive quality care in a welcoming and efficient clinical environment.

Key responsibilities

• Greet patients upon arrival and manage patient check-in procedures, including updating patient records and insurance information
• Assist ophthalmologists during patient consultations and eye examinations
• Conduct preliminary patient assessments, including visual acuity testing and other screening procedures
• Operate and maintain ophthalmic equipment, ensuring all instruments are sterilized and properly calibrated
• Prepare examination rooms for patient visits, restocking supplies and maintaining a clean and hygienic environment
• Manage appointment scheduling and patient flow to minimise wait times
• Provide patient education on eye care, treatment options and post-procedure instructions
• Process patient payments and manage billing inquiries
• Maintain confidentiality of patient records in accordance with healthcare regulations
• Assist with administrative tasks including filing, data entry and record keeping

What we're looking for

• Secondary education or higher qualification in a healthcare-related field
• Previous experience working in a clinical or healthcare setting not essential but preferred
• Good communication skills in English and Cantonese (Mandarin a plus)
• Strong attention to detail and ability to maintain accurate patient records
• Calm demeanor with the ability to work effectively in a fast-paced clinical environment
• Compassion and empathy towards patients, particularly those with vision impairments
• Organizational skills with the ability to multitask and priorities effectively
• Commitment to maintaining high standards of patient care and clinic hygiene
• Willingness to undertake relevant training and professional development opportunities

What we offer

At Eye Institute of Hong Kong (EIHK), we are committed to supporting our staff and providing a rewarding work environment. We offer competitive remuneration commensurate with experience and qualifications. Our team benefits from a supportive workplace culture where professional development is encouraged and valued. We provide ongoing training opportunities to enhance your clinical skills and knowledge of the latest eye care practices. We maintain a flexible approach to work-life balance, recognising the importance of personal wellbeing. Our team members work collaboratively to deliver exceptional patient care, and we foster an environment of mutual respect and support.

About us

Eye Institute of Hong Kong (EIHK) is a leading provider of comprehensive eye care services in Hong Kong. Our mission is to deliver high-quality ophthalmological and optometric services to our community, helping patients achieve and maintain optimal eye health and vision. We are staffed by experienced eye care professionals dedicated to providing compassionate, evidence-based care using state-of-the-art technology and techniques. Our clinic is committed to creating a welcoming environment where patients feel valued and supported throughout their eye care journey. We pride ourselves on our patient-centred approach and our commitment to advancing eye health within the local community.