Enterprise Account Director (3-Month Fixed-Term Contract)

LinkedIn; Hong Kong; Hybride; HKD 670 000 - 1 004 000; Plein temps

Résumé du poste

LinkedIn is seeking an experienced Key Account Manager for a 3-month contract to cover a critical portfolio of higher education and enterprise accounts. Your primary mission will be to ensure seamless customer support, renewals, and annual subscription invoicing, while identifying incremental add-on opportunities during this transition period.

The role is hybrid, with work from home and select office days as determined by the team’s needs.

Qualifications

• 6+ years in Key Account Management, Customer Success, or B2B SaaS/HE roles.
• Proven renewals, billing/invoicing, and client communication experience.
• Business fluency in Cantonese, Mandarin and English.

Responsabilités

• Manage end-to-end renewal cycle for critical clients and issue annual subscription invoices.
• Serve as primary account contact, address inquiries, ensure high satisfaction.
• Identify upsell/cross-sell opportunities to maximize contract value.
• Coordinate with finance/ops to track payments, dates, and status.

Connaissances

C-Suite Advisory

Executive Buy-In

Value Selling

Pipeline Management

Forecasting

Multi-Threading

Stakeholder Alignment

Negotiation

Formation

BA/BS degree or equivalent

Outils

Salesforce

Description du poste

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimised for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

Position Overview:

We are seeking an experienced Key Account Manager for a 3-month contract to provide temporary cover for a critical portfolio of key clients (including higher education & enterprise accounts). Your primary mission will be to ensure seamless customer support, secure upcoming key account renewals, manage annual subscription invoicing, and identify incremental add-on opportunities during this transition period.

Key Responsibilities

• Key Account Renewals & Maintenance: Manage the end-to-end renewal cycle for critical clients (e.g., preparing quotations, contract details, and issuing annual subscription invoices).

• Customer Support & Relationship Management: Act as the primary point of contact for assigned accounts, addressing client inquiries promptly and ensuring high satisfaction levels.

• Revenue Add-Ons: Identify and capture quick-win upselling/cross-selling opportunities within existing accounts to maximize contract value.

• Operational Execution: Coordinate internally with finance and operations to track payment cycles, subscription dates, and account status updates.

Basic Qualifications:

• Experience: 6 + years of experience in Key Account Management, Customer Success, or B2B Account Executive roles (SaaS or Higher Education background preferred).

• Track Record: Proven ability to manage account renewals, client communications, and billing/invoicing processes.

• Business level of fluency in both verbal and written Cantonese, Mandarin, and English.

• Availability: Immediate or short-notice availability for a 3-month temporary commitment.

Preferred Qualifications:

• Complex Deal Track Record: Proven experience negotiating and closing complex, multi-product enterprise SaaS/HR tech deals.

• C-Suite Buy-In: Demonstrated success engaging C-level decision-makers and aligning multi-stakeholder groups across matrix organizations.

• Consultative & Value Selling: Skilled in diagnostic selling frameworks to quantify business impact and ROI.

• Hunter Mindset: Track record of driving net-new expansion, uncovering account whitespace, and consistently exceeding quota.

• Pipeline & Forecast Discipline: Strong discipline in pipeline health, CRM usage (Salesforce), and accurate forecasting.

• Education: BA/BS degree or equivalent practical experience.

Suggested Skills:

• C-Suite Advisory & Executive Buy-In

• Complex Deal Structuring & Negotiation

• Value & Consultative Selling

• Hunter Mindset & Portfolio Expansion

• Multi-Threading & Stakeholder Alignment

• Pipeline Management & Forecasting

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Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.