Education IT Engineer: Windows/Linux Server & Network

Classy Wheeler Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Classy Wheeler Limited in Hong Kong (Education Sector) seeks a Technical Support Services Engineer to manage IT infrastructure, server administration, and end-user support. You will serve as the primary contact for IT issues, configure desktops and servers, and support WebSAMS operations.

Requirements include MCP certification, solid knowledge of Windows Server, Linux Server, MySQL administration, and networking technologies, plus Cantonese fluency and strong customer service skills.

Qualifications

• Hold an MCP certification or equivalent technical qualification.
• Possess solid knowledge of network operating systems, hardware, software, and IT infrastructure.
• Hands-on experience with Windows Server, Linux Server, MySQL administration, and networking technologies.
• Strong understanding of TCP/IP and related communication protocols.
• Experience in web server administration and support.
• Able to diagnose, troubleshoot, and resolve technical issues independently.
• Experience establishing operational procedures for WAN and LAN environments.
• Fluent in Chinese and English (written and spoken); Cantonese required.

Responsibilities

• Serve as the primary point of contact for IT infrastructure and end-user support.
• Provide troubleshooting and remedial support for hardware, software, network, and system issues.
• Perform daily administration, operation, and maintenance of computer facilities and IT environments.
• Configure, deploy, and support desktops, servers, software applications, and related IT equipment.
• Support WebSAMS system operations, including servers, databases, web services, firewalls, and backups.
• Monitor and maintain server backup processes to ensure data integrity and recoverability.
• Manage and support Wi-Fi network operations and connectivity services.
• Administer and manage tablet devices through MDM platforms.
• Assist users with newly implemented hardware, software, and technology solutions.
• Prepare inventory reports and software asset management documentation.
• Support teachers and users with classroom technology and daily IT operations.
• Assist in IT procurement activities, including quotations, asset disposal, and evaluation processes.
• Provide professional recommendations on IT infrastructure development and equipment acquisition.
• Support school events and promotional activities, including photography, video recording, and media production.
• Assist with video editing and content production when required.

Skills

Windows Server

Linux Server

MySQL administration

Networking

TCP/IP

Customer service

Problem-solving

Cantonese fluency

Bilingual Chinese-English

Education

MCP certification or equivalent

Tools

MDM platforms

Web server administration

Job description

Classy Wheeler Limited in Hong Kong (Education Sector) seeks a Technical Support Services Engineer to manage IT infrastructure, server administration, and end-user support. You will serve as the primary contact for IT issues, configure desktops and servers, and support WebSAMS operations.

Requirements include MCP certification, solid knowledge of Windows Server, Linux Server, MySQL administration, and networking technologies, plus Cantonese fluency and strong customer service skills.