Education Consultant

InGenius Prep; Hong Kong Island; On-site; HKD 360,000 - 600,000; Full time

Benefits offered by this job

Remote work flexibility

Paid time off

Parental leave

Professional development

Collaborative work environment

Job summary

InGenius Prep in Hong Kong is seeking a dedicated Family Success Manager to bridge families with our advising team. You will keep parents informed on planning and progress, ensuring timely updates and thoughtful recommendations throughout the study-abroad journey.

Collaborating with coaches and course managers, you will help shape roadmaps, monitor KPIs, and deliver high-quality service while maintaining empathetic, ongoing support for families.

Qualifications

• Bachelor’s degree or above; background in education, psychology, communication, or business management preferred.
• At least 2 years of experience in education services, customer success, account management, or high-touch client support.
• Excellent verbal and written communication skills; calm under pressure; able to handle high-expectation clients with professionalism.
• Strong project management mindset and ability to multitask, prioritise, and drive execution across complex service plans.

Responsibilities

• Be the trusted contact for families, informing them on academic planning and progress.
• Collaborate with graduate coach, former admissions officer, and course managers to ensure service quality.
• Coordinate communications between internal advisors and external parents to align messaging.
• Track KPIs and parent feedback to identify risks and intervene when necessary.

Job description

Who We Are:

InGenius Prep was founded in 2013 by law students at Harvard and Yale. In that time, the company has grown to a team of more than 190 full-time employees, 600 part-time employees, as well as offices in the U.S., Canada, China, amongst other countries.

What We Do:

Our primary focus is assisting students in applying to U.S. Colleges and Graduate schools. Our company is fast-paced and exciting. We operate as a team, and everyone is given opportunities to advance in the organization.

How You’ll Help:

We’re looking for a thoughtful, dependable, and communicative Family Success Manager to act as a trusted bridge between families and our internal advising team. You’ll be the key point of contact for parents throughout their child’s study abroad journey—providing timely updates, thoughtful recommendations, and genuine care as their child progresses toward their goals.

What You’ll Do:

1. The Trusted Contact for Families

Build long-term, positive relationships with families and keep them informed on academic planning and application progress

Understand each family’s concerns, preferences, and expectations, offering encouragement and insight

Respond promptly and helpfully when challenges arise, ensuring families always feel heard and supported

Proactively suggest internal offerings—such as courses, mentorship, or partner programs—based on the student’s progress and future goals

Collect feedback to support continuous improvement of the customer journey and enhance client satisfaction and referral rates

2. Project Progress & Service Quality Oversight

Collaborate closely with Graduate Coach, Former Admissions Officer, and course managers to ensure services are delivered to fulfill family needs.

Contribute and integrate the family’s needs and perspectives when the counselor team develops roadmaps, application plans, and school lists, etc., for the student

Track key performance indicators such as service completion rates, parent feedback records, and student engagement to identify risks early and intervene when necessary

Share frontline insights about family’s needs with curriculum, operations, and product teams

Coordinate all communication between internal advisors and external parents, ensuring messaging is aligned and delivery meets family needs

You’ll be a good fit if you:

Bachelor’s degree or above; background in education, psychology, communication, or business management preferred

At least 2 years of experience in education services, customer success, account management, or high-touch client support

Excellent verbal and written communication skills; calm under pressure; able to handle high-expectation clients with professionalism

Strong project management mindset and ability to multitask, prioritize, and drive execution across complex service plans

Proficiency in English, Cantonese, and Mandarin and/or ability to communicate directly with overseas advisors and parents

Familiarity with U.S./U.K. admissions systems or previous experience in international education is a plus

Preferred but Not Required

Experience with Google products (Gmail, Docs, Chat, Gemini, etc.) or other collaboration tools

Regularly use AI tools to enhance productivity

Previous experience in college counseling, academic advising, or application support

Brings an optimistic and open mindset, with a proactive and solution-oriented approach to challenges; a collaborative team player who demonstrates patience and empathy, and builds trust even in complex or high-pressure situations

What We Offer:

Collaborate with diverse clients and counselors around the world

Be part of a team that helps students reach transformative admissions outcomes

A professional, collaborative, and mission-aligned work environment

A meaningful role where your efforts directly improve lives and futures

InGenius Prep offers employees a competitive salary along with paid time off, parental leave, remote work flexibility, professional development and a fun, collaborative work environment.

Compensation:

base salary + performance bonus + upsell commissions