Ecommerce Fulfillment & Packaging Lead

Lululemon; Hong Kong; Presencial; HKD 900.000 - 1.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Employee discounts

Fitness/yoga classes

Parenthood top up program

Personal and professional development

Descripción de la vacante

lululemon is seeking an Ecommerce Fulfillment Operations Lead to head strategic development and operational management of e-commerce packaging and fulfillment enablement. You will drive cost efficiency while improving customer unboxing and delivery experiences, covering the full packaging lifecycle from inventory control to last-mile optimization.

You will lead packaging material production, coordinate with DCs, logistics, and customer teams, and manage cross-functional projects to ensure timely

Formación

• 7+ years of experience in Consulting, Transformation, Merchandising, or Planning within a fast-paced business environment.
• University degree in Business, Finance, or Engineering.
• Ideally, a deep understanding of apparel value chain, specifically Merchandising, Planning or Inventory Management processes.
• Strategic vision and creative thinking: ability to look beyond existing processes and ways of working.
• Proven track record in project management, developing workback plans and implementing complex business transformation initiatives end-to-end.
• Strong facilitation and change management skills to drive cross-functional alignment across junior teams and senior leaders.
• Demonstrates a structured problem-solving mindset and sound commercial business judgement.
• Experience in a global matrixed organization, able to navigate an organization independently, and comfortable with ambiguity.

Responsabilidades

• Oversee the full packaging lifecycle, including inventory control, demand forecasting, order placement, and budget management to optimize costs and ensure stable supply across regions.
• Lead the production of new and promotional packaging materials, ensuring alignment with brand standards, sustainability goals, and operational feasibility.
• Manage packaging related projects from concept through to timely delivery, balancing speed, cost, and quality.
• Own delivery performance tracking across key regions, monitoring SLAs, on time delivery, cost metrics, and customer experience indicators.
• Partner with DC, logistics, and operations teams to optimize packaging, shipping processes, issue resolution, and continuous improvement initiatives.
• Lead collaboration with third party eCommerce last mile fulfillment partner to ensure seamless cross-border and local market deliveries.
• Define, manage, and optimize delivery options across markets, aligning with regional expectations and platform requirements.
• Work with Customer Support to identify recurring customer pain points related to packaging and delivery, driving root-cause analysis and solutions.
• Lead and improve order return processes to enhance efficiency, cost control and customer experience.
• Oversee and optimize inventory management across multiple Distribution Centers (DCs) and coordinate with Planning and DC Ops for replenishment and allocation.

Conocimientos

Strategic thinking

Cross-functional leadership

Project management

Change management

Analytical thinking

Problem solving

Negotiation

Educación

University degree in Business, Finance, or Engineering

Descripción del empleo

lululemon is seeking an Ecommerce Fulfillment Operations Lead to head strategic development and operational management of e-commerce packaging and fulfillment enablement. You will drive cost efficiency while improving customer unboxing and delivery experiences, covering the full packaging lifecycle from inventory control to last-mile optimization.

You will lead packaging material production, coordinate with DCs, logistics, and customer teams, and manage cross-functional projects to ensure timely