E&M Service Manager

Apexel, Inc; Hong Kong; On-site; HKD 700,000 - 950,000; Full time

Job summary

Apexel Recruitment Limited is seeking an E&M Service Manager to lead daily service operations and oversee maintenance contracts in Hong Kong. The role requires supervising in-house engineers, ensuring safety, and maintaining service quality across projects.

The ideal candidate has 8–10 years of experience in engineering service management, a related engineering degree, and strong leadership capabilities for driving SLA compliance and contract profitability.

Qualifications

• Bachelor's degree in Electrical/Mechanical Building Services or related engineering field.
• 8–10 years' experience in engineering service operations or maintenance.
• Proven track record in maintenance contract management and field supervision.
• Strong leadership and people management skills.
• Experience with SLA monitoring and contract administration preferred.

Responsibilities

• Oversee daily service operations and manage maintenance contracts for E&M equipment.
• Lead and mentor in-house service engineers and technical teams to ensure safe, efficient field work.
• Monitor service quality, SLA performance, and conduct regular service reviews.
• Plan manpower, maintenance schedules, and emergency response for E&M installations.
• Manage client communication and stakeholder relationships to maintain high service satisfaction.
• Prepare technical quotations, proposals, and support tender submissions.

Skills

Electrical Eng

Mechanical Eng

Leadership

Project Mgmt

Education

Bachelor's in Engineering

Job description

Company Description

Apexel Recruitment Limited is a leading recruitment agency focused on connecting exceptional talent with top organizations across Asia.

The E&M Service Manager is a full-time, on-site role based in Hong Kong. Please find the details below:

Responsibilities

• Oversee daily service operations and manage ongoing maintenance contracts for a wide range of building services E&M equipment, ensuring consistent service delivery and contractual compliance.
• Lead, supervise and mentor in-house service engineers and technical teams to ensure all field works are executed safely, efficiently and in accordance with company standards.
• Monitor overall service quality, work progress and SLA performance, conduct regular service reviews and rectify operational gaps promptly.
• Plan and organise manpower deployment, routine maintenance schedules, preventive service arrangements and emergency response handling for E&M installations.
• Manage client communication and stakeholder relationships, resolve operational technical issues, handle enquiries and customer feedback professionally to sustain high service satisfaction.
• Prepare technical quotations, service proposals and technical documentation, and provide comprehensive support for tender preparation and submission exercises.
• Drive operational optimisation, enhance site safety performance, and implement continuous improvement initiatives for service workflows and contract profitability.
• Coordinate closely with internal teams, subcontractors and suppliers to ensure smooth workflow, timely service completion and reliable project delivery.

Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Building Services Engineering or other relevant engineering disciplines.
• Minimum 8–10 years’ solid experience in engineering service operations, building equipment maintenance or engineering service management.
• Proven hands-on experience in maintenance contract management, daily service operation supervision and field team management.
• Strong leadership and people management skills, capable of leading, developing and motivating technical service teams.
• Solid working experience in E&M building services equipment operation and maintenance is highly preferred.
• Familiar with SLA monitoring, customer relationship management and contract administration procedures.
• Experienced in preparing technical quotations, proposals and supporting corporate tender exercises.
• Holder of REW qualification and Construction Safety Green Card is an advantage.