Director / Senior Manager, Event Operations

SV Two Live (HK) Limited; Hong Kong; On-site; HKD 900,000 - 1,700,000; Full time

Job summary

Complex is seeking a Director, Event Operations to lead the planning, production, and delivery of flagship events across Asia. You will oversee strategy, budgeting, vendor management, and on-site execution for ComplexCon, pop-ups, concerts, and cultural experiences.

You are a strategic leader with 8+ years in large-scale events, adept at cross-functional teamwork, government relations, and delivering safe, on-budget experiences that delight diverse audiences. English and Chinese fluency required.

Qualifications

• 8+ years of experience in large-scale event management, live entertainment, festivals, or exhibitions.
• Experience managing events with large budgets and audiences.
• Experience collaborating with international brands, agencies, and talent.
• Strong ability to lead teams and manage high-pressure decisions.

Responsibilities

• Lead end-to-end planning and execution of flagship events across Asia, including ComplexCon, Family Style, concerts, pop-ups, and exhibitions.
• Oversee venue management, production, security, crowd management, hospitality, and on-site execution.
• Manage multi-million-dollar event budgets, RFPs, vendor negotiations, and supplier relationships.
• Lead government relations, subsidy applications, permits, and regulatory approvals.
• Coordinate cross-functional teams across production, partnerships, marketing, finance, and legal.

Skills

Fluent English & Chinese

Project management

Operational leadership

Budget ownership

Vendor management

Stakeholder management

Education

Bachelor’s degree in Event Management/Hospitality/Business/Communications/Marketing

Job description

Director / Senior Manager, Event Operations

Complex champions the people, brands, and cultural trends shaping what’s next. As a global youth entertainment network, Complex spans streetwear, style, food, music, sneakers, sports, and entertainment. Across Asia, Complex engages millions of trend-conscious consumers through award-winning content, commerce, and world-class experiential events. From ComplexCon, Family Style, celebrity and artist-led pop-ups, concerts, cultural festivals, and immersive brand experiences, we create moments that define youth culture and bring global communities together.

About the Role

We are looking for a highly experienced Director, Event Operations to lead the planning, production, and operational delivery of Complex's largest and most high-profile events across the region.

This role will oversee the full event lifecycle, from strategy and budgeting to execution and post-event evaluation. You will work closely with artists, celebrities, government authorities, sponsors, agencies, venues, and production partners to ensure every event is delivered safely, seamlessly, on budget, and to the highest standards.

The successful candidate is a strategic leader, experienced operator, and exceptional problem solver who thrives in fast-paced environments and has a proven track record of delivering large-scale festivals, live entertainment experiences, concerts, pop-ups, exhibitions, and consumer events.

Candidates who are immediately available or able to join on short notice are highly preferred.

What You'll Do

Own the end-to-end planning and execution of flagship events across Asia, including:

ComplexCon

Family Style

Celebrity and artist pop-up activations

Concerts and live entertainment events

Cultural festivals and exhibitions

Brand experiential activations

Develop project plans, timelines, production schedules, and operating frameworks to ensure successful delivery.

Drive Operational Excellence

Lead all operational aspects including venue management, production, security, crowd management, accreditation, hospitality, artist logistics, transportation, F&B operations, and on-site execution.

Establish SOPs, contingency plans, and crisis management protocols.

Serve as the senior operations lead during live events and provide real-time decision-making support.

Own Budget & Vendor Management

Manage multi-million-dollar event budgets and deliver cost-effective execution.

Lead RFPs, vendor sourcing, contract negotiations, and supplier management.

Monitor spending, identify efficiencies, and maximize ROI while maintaining exceptional event quality.

Government Relations & Subsidy Applications

Partner with government agencies, tourism boards, cultural organizations, and industry stakeholders.

Lead event subsidy, grant, funding, and sponsorship applications.

Manage permits, licensing, regulatory compliance, and event-related approvals.

Build strategic relationships that support the long-term growth of Complex's experiential business in Asia.

Lead Cross-Functional Teams

Manage internal teams and external partners across production, creative, partnerships, marketing, finance, legal, and operations.

Drive accountability, collaboration, and high-performance execution across multiple stakeholders and markets.

Provide regular updates on project status, budgets, risks, and operational performance.

Conduct post-event evaluations and identify opportunities for future improvement.

What You'll Bring

Experience

8+ years of experience in large-scale event management, live entertainment, festivals, exhibitions, experiential marketing, or production.

Proven experience managing complex events with significant budgets and large audiences.

Experience working with international brands, entertainment companies, event agencies, promoters, or large-scale cultural events.

Strong experience working with artists, celebrity talent, VIP guests, and their representatives.

Demonstrated success working with government agencies and securing event subsidies, grants, or public-sector support.

Bachelor's degree in Event Management, Hospitality, Business, Communications, Marketing, or a related discipline.

Skills

Exceptional project management and operational leadership capabilities.

Strong commercial acumen and budget ownership experience.

Excellent stakeholder management, negotiation, and vendor management skills.

Deep understanding of event safety, risk management, permits, licensing, and compliance.

Ability to lead teams and make critical decisions under pressure.

Fluent in English and Chinese