Director of Cloud Ops & AI-Driven Automation

FWD Insurance; Hong Kong; On-site; HKD 1,800,000 - 3,000,000; Full time

Job summary

FWD Group in Hong Kong seeks a senior Cloud Operations leader to consolidate and run multi-cloud platforms across the Group Office Shared Services. You will own incident, change, and capacity management while driving automation via Terraform, Kubernetes, and ServiceNow.

You will champion AI-assisted operations, implement an operations-as-code mindset, and align with FinOps governance to optimize cost, security, and compliance across markets (HK, JP, TH, PH, ID, VN, SG, KH).

Qualifications

• 15+ years of IT experience with 6–8 years in cloud projects.
• Professional cloud certifications (Azure, AWS) preferred.
• Proven track record in automated, scalable cloud operations.

Responsibilities

• Own end-to-end cloud operations across multiple business units.
• Define SLAs/OLAs and drive continuous improvement with BU stakeholders.
• Operationalize automation through Terraform, Ansible, and Kubernetes.
• Lead ServiceNow integrations for demand management and self-service requests.
• Champion AI-enabled workflows with human-in-the-loop governance.

Tools

Terraform

Ansible

Kubernetes

ServiceNow

Azure DevOps

Job description

FWD Group in Hong Kong seeks a senior Cloud Operations leader to consolidate and run multi-cloud platforms across the Group Office Shared Services. You will own incident, change, and capacity management while driving automation via Terraform, Kubernetes, and ServiceNow.

You will champion AI-assisted operations, implement an operations-as-code mindset, and align with FinOps governance to optimize cost, security, and compliance across markets (HK, JP, TH, PH, ID, VN, SG, KH).