Senior Infrastructure & Cloud Operations Lead

Securities and Futures Commission

Hong Kong

On-site

HKD 900,000 - 1,300,000

Full time

2 days ago

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Job summary

The Securities and Futures Commission in Hong Kong seeks a Manager for Infrastructure Operations to lead day-to-day support across cloud and on-prem environments, ensuring secure, reliable, and scalable services. You will coordinate monitoring, incidents, capacity, and reporting while guiding changes and disaster recovery with a focus on resilience.

The role emphasizes strong vendor management, collaboration with cybersecurity and project teams, and the continuous improvement of infrastructure

Qualifications

University degree in Information Technology, Computer Science, or a related discipline.

Responsibilities

Lead the infrastructure operations team in delivering reliable, secure, and efficient day-to-day support across cloud, on-premises, data centre, network, server, storage, backup, virtualization and related services.
Oversee operational monitoring, incident management, capacity management, availability management, and service health reporting.
Manage major incidents and infrastructure service disruptions, coordinate technical recovery, communicate status to stakeholders, and ensure root cause analyses and improvement actions are completed on time.
Establish and maintain operational procedures, support documentation, system inventories, configuration records, technical standards, and support handover requirements.
Plan and govern infrastructure patching, vulnerability remediation, system upgrades, lifecycle management, and end-of-support replacement activities across Windows, Linux, network, storage, virtualization, and cloud platforms.
Manage infrastructure changes with risk assessment, implementation planning, testing, rollback arrangements, approval, and post-implementation review.
Maintain backup, recovery, disaster recovery, and business continuity capabilities; coordinate regular recovery testing and annual disaster recovery exercises for critical services.
Drive infrastructure automation and standardisation to improve operational efficiency, consistency, scalability, and control, using scripting, orchestration, configuration management, or Infrastructure as Code tools.
Work with application, cybersecurity, service management, and project teams to provide production support, resolve issues, and ensure new or changed services are operationally ready.
Manage infrastructure vendors and service providers, monitor contract and service performance, review deliverables, handle escalations, and ensure compliance with organisational standards.
Prepare operational dashboards, risk updates, incident reports, service improvement plans, budget estimates, and management reports for senior stakeholders.
Identify operational risks, single points of failure, capacity constraints, and control gaps, and implement remediation and resilience improvements.
Ensure infrastructure operations comply with internal policies, security requirements, regulatory expectations, audit requirements, and established IT service management procedures.
Support infrastructure procurement, renewal, maintenance, licensing, asset lifecycle planning, and resource allocation to meet current and future organisational needs.