Dining Standards Enablement Lead

Cathay Pacific Airways Limited; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

Cathay Pacific seeks a Dining Standards & Enablement Specialist in Hong Kong SAR to maintain supplier manuals and operational guidance across our network. You will coordinate documentation for menu launches, equipment rollouts and service updates, ensuring accuracy and timely communication with partners.

Responsibilities include change control, readiness documentation, and cross-region support, while aligning data with approved standards and supporting dashboards and training materials.

Qualifications

• At least three years’ experience in airline operations, project coordination, logistics or supply chain.
• Tertiary education in Business, Operations, Hospitality or related field.
• Strong organisational and documentation skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to manage multiple tasks and deadlines.
• Proficiency in English; Cantonese/Mandarin an advantage.
• Computer literacy in Excel, PowerPoint and Microsoft Word.

Responsibilities

• Maintain accurate supplier-facing manuals, specifications, service updates and operational guidance, with version control.
• Apply structured version control, logging changes, approvals, master registers, archiving previous versions.
• Prepare and distribute change packs and implementation notices, track supplier acknowledgements and logs.
• Coordinate readiness documentation for menu launches, equipment rollouts, service updates, new stations, caterer changes.
• Monitor supplier documentation queries, prepare structured responses on specifications and operational requirements, escalate as needed.
• Maintain non-site-specific contract documentation and assist with tracking service compliance metrics.
• Align systems data with approved standards with Commercial & Systems teams, update live schedules promptly.
• Support enablement dashboards, readiness trackers, change implementation reports and audits by keeping records complete and accessible.
• Assist with training materials and supplier briefing documents, provide cross-coverage across regions.
• Identify inconsistent or outdated standards and push improvements; escalate gaps to the Assistant Manager.

Skills

Airline operations

Project coordination

Logistics

Stakeholder engagement

Operations

English communication

Excel

PowerPoint

Microsoft Word

Multitasking

Education

Business/Operations/Hospitality degree

Tools

Excel

PowerPoint

Microsoft Word

Job description

Cathay Pacific seeks a Dining Standards & Enablement Specialist in Hong Kong SAR to maintain supplier manuals and operational guidance across our network. You will coordinate documentation for menu launches, equipment rollouts and service updates, ensuring accuracy and timely communication with partners.

Responsibilities include change control, readiness documentation, and cross-region support, while aligning data with approved standards and supporting dashboards and training materials.