Dining Standards & Change Enablement Specialist

Cathay Pacific Group; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

Cathay Pacific is seeking a role to oversee documentation for supplier manuals, specs, and operational guidance, ensuring version control and timely updates across the network. You will coordinate changes for menus, equipment, service updates and transitions, with a focus on accuracy and clear communications to internal teams.

The role requires 3+ years in airline operations or related fields, strong organization and English proficiency, plus the ability to handle multiple tasks and deadlines

Qualifications

• Minimum three years' experience in airline operations, project coordination, logistics or supply chain.
• Tertiary education or degree in Business, Operations, Hospitality or related field.
• Strong organisational and documentation skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to manage multiple tasks and deadlines.
• Proficiency in English; Cantonese/Mandarin an advantage.
• Computer literacy in Excel, PowerPoint and Microsoft Word.

Responsibilities

• Maintain accurate supplier-facing manuals, specifications, service updates and operational guidance, coordinating formatting, standardisation and quality checks
• Apply structured version control, logging changes, securing approvals before release, maintaining master registers and securely archiving previous versions
• Prepare and distribute change packs and implementation notices, track supplier acknowledgements and maintain communication logs and implementation timelines
• Coordinate readiness documentation for menu launches, equipment rollouts, service updates, new stations, caterer transitions and contract changes
• Monitor supplier documentation queries, help prepare structured responses on specifications and operational requirements, and elevate recurring issues to the Assistant Manager
• Maintain non-site-specific contract documentation and assist with tracking service compliance metrics
• Align systems data with approved standards alongside Commercial & Systems teams, ensuring live schedule updates and change information are acted on promptly
• Support enablement dashboards, readiness trackers, change implementation reports and audits by keeping documentation records complete and accessible
• Assist with training materials and supplier briefing documents, and provide cross-coverage across regions or portfolios to maintain continuity
• Identify inconsistent, duplicated or outdated standards, support documentation improvements and elevate documentation gaps, misalignment or delayed communications to the Assistant Manager

Skills

Airline operations experience

Project coordination

Logistics / supply chain

Education

Tertiary education or degree in Business/Operations/Hospitality

Tools

Excel

PowerPoint

Microsoft Word

Job description

Cathay Pacific is seeking a role to oversee documentation for supplier manuals, specs, and operational guidance, ensuring version control and timely updates across the network. You will coordinate changes for menus, equipment, service updates and transitions, with a focus on accuracy and clear communications to internal teams.

The role requires 3+ years in airline operations or related fields, strong organization and English proficiency, plus the ability to handle multiple tasks and deadlines