Dining Standards & Enablement Specialist

Cathay Pacific Airways Limited; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

Cathay Pacific seeks a Dining Standards & Enablement Specialist in Hong Kong SAR to maintain supplier manuals and operational guidance across our network. You will coordinate documentation for menu launches, equipment rollouts and service updates, ensuring accuracy and timely communication with partners.

Responsibilities include change control, readiness documentation, and cross-region support, while aligning data with approved standards and supporting dashboards and training materials.

Qualifications

• At least three years’ experience in airline operations, project coordination, logistics or supply chain.
• Tertiary education in Business, Operations, Hospitality or related field.
• Strong organisational and documentation skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to manage multiple tasks and deadlines.
• Proficiency in English; Cantonese/Mandarin an advantage.
• Computer literacy in Excel, PowerPoint and Microsoft Word.

Responsibilities

• Maintain accurate supplier-facing manuals, specifications, service updates and operational guidance, with version control.
• Apply structured version control, logging changes, approvals, master registers, archiving previous versions.
• Prepare and distribute change packs and implementation notices, track supplier acknowledgements and logs.
• Coordinate readiness documentation for menu launches, equipment rollouts, service updates, new stations, caterer changes.
• Monitor supplier documentation queries, prepare structured responses on specifications and operational requirements, escalate as needed.
• Maintain non-site-specific contract documentation and assist with tracking service compliance metrics.
• Align systems data with approved standards with Commercial & Systems teams, update live schedules promptly.
• Support enablement dashboards, readiness trackers, change implementation reports and audits by keeping records complete and accessible.
• Assist with training materials and supplier briefing documents, provide cross-coverage across regions.
• Identify inconsistent or outdated standards and push improvements; escalate gaps to the Assistant Manager.

Skills

Airline operations

Project coordination

Logistics

Stakeholder engagement

Operations

English communication

Excel

PowerPoint

Microsoft Word

Multitasking

Education

Business/Operations/Hospitality degree

Tools

Excel

PowerPoint

Microsoft Word

Job description

Dining Standards & Enablement Specialist

Cathay Pacific

Customer Relations & Business Development

Customer Experience Design Department

Permanent

Hong Kong SAR (China)

Role Introduction

Reports to: Assistant Manager Dining Standards & Enablement

Help keep dining operations clear, consistent and ready for change across our network. You’ll maintain supplier-facing manuals, specifications and operational guidance, using structured version control to ensure updates are accurate, approved and communicated on time.

Working with suppliers and internal teams, you’ll coordinate documentation for menu launches, equipment rollouts, service updates and operational transitions. Your attention to detail will help Dining Performance teams manage suppliers without ambiguity, giving your everyday work a clear purpose: supporting the dining experiences that help move people forward in life.

Key Responsibilities

• Item 1 of 10, Maintain accurate supplier-facing manuals, specifications, service updates and operational guidance, coordinating formatting, standardisation and quality checks Maintain accurate supplier-facing manuals, specifications, service updates and operational guidance, coordinating formatting, standardisation and quality checks
• Item 2 of 10, Apply structured version control, logging changes, securing approvals before release, maintaining master registers and securely archiving previous versions Apply structured version control, logging changes, securing approvals before release, maintaining master registers and securely archiving previous versions
• Item 3 of 10, Prepare and distribute change packs and implementation notices, track supplier acknowledgements and maintain communication logs and implementation timelines Prepare and distribute change packs and implementation notices, track supplier acknowledgements and maintain communication logs and implementation timelines
• Item 4 of 10, Coordinate readiness documentation for menu launches, equipment rollouts, service updates, new stations, caterer transitions and contract changes Coordinate readiness documentation for menu launches, equipment rollouts, service updates, new stations, caterer transitions and contract changes
• Item 5 of 10, Monitor supplier documentation queries, help prepare structured responses on specifications and operational requirements, and escalated recurring issues to the Assistant Manager Monitor supplier documentation queries, help prepare structured responses on specifications and operational requirements, and escalated recurring issues to the Assistant Manager
• Item 6 of 10, Maintain non-site-specific contract documentation and assist with tracking service compliance metrics Maintain non-site-specific contract documentation and assist with tracking service compliance metrics
• Item 7 of 10, Align systems data with approved standards alongside Commercial & Systems teams, ensuring live schedule updates and change information are acted on promptly Align systems data with approved standards alongside Commercial & Systems teams, ensuring live schedule updates and change information are acted on promptly
• Item 8 of 10, Support enablement dashboards, readiness trackers, change implementation reports and audits by keeping documentation records complete and accessible Support enablement dashboards, readiness trackers, change implementation reports and audits by keeping documentation records complete and accessible
• Item 9 of 10, Assist with training materials and supplier briefing documents, and provide cross-coverage across regions or portfolios to maintain continuity Assist with training materials and supplier briefing documents, and provide cross-coverage across regions or portfolios to maintain continuity
• Item 10 of 10, Identify inconsistent, duplicated or outdated standards, support documentation improvements and escalated documentation gaps, misalignment or delayed communications to the Assistant Manager Identify inconsistent, duplicated or outdated standards, support documentation improvements and escalated documentation gaps, misalignment or delayed communications to the Assistant Manager

Requirements

• Item 1 of 7, A minimum of three years’ experience in airline operations, project coordination, logistics or supply chain A minimum of three years’ experience in airline operations, project coordination, logistics or supply chain
• Item 2 of 7, Tertiary education or a degree in Business, Operations, Hospitality or a related field Tertiary education or a degree in Business, Operations, Hospitality or a related field
• Item 3 of 7, Strong organisational and documentation skills Strong organisational and documentation skills
• Item 4 of 7, Excellent communication and stakeholder engagement abilities Excellent communication and stakeholder engagement abilities
• Item 5 of 7, Ability to manage multiple tasks and deadlines Ability to manage multiple tasks and deadlines
• Item 6 of 7, Proficiency in English; Cantonese/Mandarin an advantage Proficiency in English; Cantonese/Mandarin an advantage
• Item 7 of 7, Computer literacy in Excel, PowerPoint and Microsoft Word Computer literacy in Excel, PowerPoint and Microsoft Word

Personal & Application Information

Cathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging. As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities. We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.

Privacy

Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.