Dining Room Supervisor — Team Leader for Guest Experience

St. Regis Hotels & Resorts; Hong Kong; On-site; HKD 360,000 - 480,000; Full time

Job summary

St. Regis Hotels & Resorts in Hong Kong is seeking a Non-Management staff member for the Food and Beverage & Culinary category.

You will ensure staff work as a cohesive team to deliver optimal service and meet guest needs while inspecting grooming and attire and completing opening and closing duties. You will assist management with hiring, training, scheduling, evaluating, counseling, and motivating employees; uphold the Guarantee of Fair Treatment policy; enforce safety standards and protect

Qualifications

• Education: High school diploma or above.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• Language proficiency: English & Chinese (Cantonese & Mandarin).

Responsibilities

• Ensure staff works together as a team to deliver optimum service and meet guest needs.
• Inspect grooming and attire, rectify deficiencies, and complete opening/closing duties.
• Monitor dining rooms for seating availability, service, safety, and guest well-being.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees.
• Follow safety policies and protect company assets; uphold confidentiality and professional standards.
• Develop positive working relationships and respond to staff concerns with clear, professional communication.

Education

High school diploma or above

Job description

St. Regis Hotels & Resorts in Hong Kong is seeking a Non-Management staff member for the Food and Beverage & Culinary category.

You will ensure staff work as a cohesive team to deliver optimal service and meet guest needs while inspecting grooming and attire and completing opening and closing duties. You will assist management with hiring, training, scheduling, evaluating, counseling, and motivating employees; uphold the Guarantee of Fair Treatment policy; enforce safety standards and protect