Hospitality Team Lead — Elevate Guest Experience

St. Regis Hotels & Resorts; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

St. Regis Hotels & Resorts is seeking a Non-Management staff member for a Full Time position at One Harbour Drive, Wan Chai, Hong Kong. The role focuses on ensuring optimal service, supervising staff, and upholding brand standards in a luxury hotel environment.

Responsibilities include coordinating team performance, training, scheduling, and maintaining grooming and professional appearance. The ideal candidate has strong communication in English and Chinese and a commitment to exceptional guest

Qualifications

• Education: High school diploma or GED equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.
• English and Chinese (Cantonese & Mandarin) language proficiency.

Responsibilities

• Ensure staff work as a team to meet guest needs and service standards.
• Inspect grooming, attire, and coach employees as needed.
• Complete opening/closing duties, inventory and stock management.
• Maintain safety policies and guest relations in line with standards.

Skills

English proficiency

Chinese proficiency

Education

High school diploma

Job description

St. Regis Hotels & Resorts is seeking a Non-Management staff member for a Full Time position at One Harbour Drive, Wan Chai, Hong Kong. The role focuses on ensuring optimal service, supervising staff, and upholding brand standards in a luxury hotel environment.

Responsibilities include coordinating team performance, training, scheduling, and maintaining grooming and professional appearance. The ideal candidate has strong communication in English and Chinese and a commitment to exceptional guest