Digital Product Manager (Loans)

PERSOL; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Job summary

PERSOL is seeking an experienced Digital Loans Product Manager in Hong Kong to own business analysis, requirements definition and backlog shaping for digital loan journeys.

You will collaborate with UI/UX, Engineering and QA to deliver customer-centric features, manage acceptance criteria, and ensure timely release readiness. Strong English and Chinese communication and 5+ years in loans/digital banking are required.

Qualifications

• Strong analytical and problem-solving skills with high attention to detail; able to navigate complex business dynamics.
• University degree; relevant qualifications in Technology, Finance, eCommerce or related disciplines preferred.
• 5+ years experience in loans product management / project management / digital business analysis, with proven delivery of online sales and/or digital platform initiatives (banking/financial services exposure strongly preferred).
• Strong communication skills (written and verbal) with ability to explain complex/technical topics to varied audiences.
• Solid understanding of User-Centred Design and Agile delivery methodologies, frameworks and best practices.
• Proficiency in English and Chinese; Putonghua preferred.
• Hands-on experience with JIRA and Confluence for delivery management and documentation.

Responsibilities

• Own the preparation of business requirements for digital loans product deliveries, ensuring clarity, completeness, and alignment to business outcomes (e.g., conversion, sales, customer engagement)
• Elicit requirements through workshops, stakeholder interviews, journey reviews, and data insights; translate into epics, features, user stories and acceptance criteria
• Partner with the Digital Product Owner to shape and manage the product backlog, including prioritisation support, story grooming, and sprint readiness
• Lead backlog refinement sessions and ensure stories meet “Definition of Ready” and are sized appropriately for sprint planning
• Support sprint execution by clarifying requirements, managing scope questions, and ensuring alignment across delivery disciplines
• Define UAT approach, test scenarios and acceptance criteria; coordinate defect triage and prioritisation with QA and Engineering
• Facilitate collaboration across UI/UX, Engineering, Solution Architecture, QA, Operations, and business stakeholders to deliver outcomes efficiently
• Act as a key “translator” between business and technology, ensuring complex loans concepts are understood and implemented correctly
• High-quality epics/features/user stories with clear acceptance criteria and non-functional considerations
• Well-maintained backlog in JIRA with prioritisation rationale and dependencies managed
• UAT scenarios, test evidence coordination, and release readiness sign-off support
• Clear documentation in Confluence (journeys, requirements, decisions, assumptions, risks)
• Insight-driven recommendations to improve conversion, usability, and customer experience

Skills

Analytical thinking

Communication skills

User-Centered Design

Agile delivery

Bilingual English/Chinese

Education

University degree; tech/finance/ecommerce preferred

Tools

JIRA

Confluence

Job description

Our client, offers comprehensive and diversified banking services, including online banking, savings, investments, credit cards, loans, mortgages, insurance, and MPF.

Responsibilities

Business analysis & requirements ownership

Own the preparation of business requirements for digital loans product deliveries, ensuring clarity, completeness, and alignment to business outcomes (e.g., conversion, sales, customer engagement)

Elicit requirements through workshops, stakeholder interviews, journey reviews, and data insights; translate into epics, features, user stories and acceptance criteria

Partner with the Digital Product Owner to shape and manage the product backlog, including prioritisation support, story grooming, and sprint readiness

Lead backlog refinement sessions and ensure stories meet “Definition of Ready” and are sized appropriately for sprint planning

Support sprint execution by clarifying requirements, managing scope questions, and ensuring alignment across delivery disciplines

Quality, UAT & release readiness

Ensure digital deliverables meet stakeholder expectations and are fit for customer release by supporting:

in-sprint validation and story acceptance,

pre-release UAT planning and execution,

live testing / post-release verification

Define UAT approach, test scenarios and acceptance criteria; coordinate defect triage and prioritisation with QA and Engineering

Cross-functional collaboration

Facilitate collaboration across UI/UX, Engineering, Solution Architecture, QA, Operations, and business stakeholders to deliver outcomes efficiently

Act as a key “translator” between business and technology, ensuring complex loans concepts are understood and implemented correctly

High-quality epics/features/user stories with clear acceptance criteria and non-functional considerations

Well-maintained backlog in JIRA with prioritisation rationale and dependencies managed

UAT scenarios, test evidence coordination, and release readiness sign-off support

Clear documentation in Confluence (journeys, requirements, decisions, assumptions, risks)

Insight-driven recommendations to improve conversion, usability, and customer experience

Requirements

Essential experience and qualifications

Strong analytical and problem-solving skills with high attention to detail; able to navigate complex business dynamics.

University degree; relevant qualifications in Technology, Finance, eCommerce or related disciplines preferred.

5+ years experience in loans product management / project management / digital business analysis, with proven delivery of online sales and/or digital platform initiatives (banking/financial services exposure strongly preferred).

Strong communication skills (written and verbal) with ability to explain complex/technical topics to varied audiences.

Solid understanding of User-Centred Design and Agile delivery methodologies, frameworks and best practices.

Proficiency in English and Chinese; Putonghua preferred.

Hands-on experience with JIRA and Confluence for delivery management and documentation.

Preferred experience

Experience using analytics and design/prototyping tools such as Looker and Figma (or equivalent).

Experience working on digital loans journeys

Familiarity with experimentation (A/B testing), funnel optimisation, and digital performance metrics.

Open-minded, self-motivated, collaborative, and accountable with a strong sense of ownership.

Comfortable working across boundaries and influencing stakeholders without formal authority.

Able to lead by example, coach others, and raise the overall quality bar for delivery.