Digital Product Implementation Analyst for Client Success

JP Morgan Chase; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

JP Morgan Chase is seeking an Analyst/Associate to join the Implementation and Client Management teams in Hong Kong. You will lead client onboarding, implement solutions, and drive ongoing relationship management across a global client base.

You will collaborate with Engineering and Product teams, translate technical concepts for clients, and help standardize processes using AI-powered tools while ensuring governance and high-quality delivery.

Qualifications

• Bachelor’s degree in technology or related field.
• Strong understanding of software development concepts and technology platforms.
• Experience with C#, .NET, or another object-oriented programming language.
• Familiarity with REST APIs and API-based integrations.
• Working knowledge of SQL and relational databases.
• Ability to analyze application logs, diagnose issues, and perform root-cause analysis.
• Understanding of software development lifecycle (SDLC) and Agile delivery methodologies.
• Understanding of workflow automation principles and hands-on experience with low-code/no-code automation platforms, AI-powered productivity tools, and process optimization initiatives.
• Experience integrating business workflows across systems using APIs, automation frameworks, or orchestration tools.

Responsibilities

• Support end-to-end client onboarding, implementation and account management, including gathering and validating business and technical requirements, configuring solutions, coordinating stakeholders, and supporting UAT, production launches, and post-go-live stabilization.
• Support API integrations and external system connectivity, including data mapping, validation, and reconciliation.
• Analyze and troubleshoot data, workflow, integration, and production issues, partnering with Engineering as needed.
• Participate in client workshops, status meetings, and training sessions, providing proactive communication throughout implementation projects.
• Translate technical concepts into clear business language for client stakeholders.
• Document technical solutions, implementation procedures, best practices, playbooks, templates, and reusable artifacts.
• Leverage internally approved AI and workflow automation tools to streamline implementation activities, accelerate onboarding timelines, improve documentation quality, and increase delivery scalability.
• Identify opportunities to automate repetitive implementation, support, and operational processes using approved digital and AI-enabled solutions while maintaining governance and compliance standards.

Skills

Analytical thinking

Cross-functional collaboration

Client communication

Education

Bachelor’s degree in technology or related field

Tools

C#

.NET

REST APIs

SQL

Job description

JP Morgan Chase is seeking an Analyst/Associate to join the Implementation and Client Management teams in Hong Kong. You will lead client onboarding, implement solutions, and drive ongoing relationship management across a global client base.

You will collaborate with Engineering and Product teams, translate technical concepts for clients, and help standardize processes using AI-powered tools while ensuring governance and high-quality delivery.