Digital Platform Manager - Hang Seng Bank (HK)

HSBC Holdings plc; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Hang Seng Bank Limited is seeking a Digital Platform Manager to lead end‑to‑end digital onboarding journeys and account servicing. You will act as a Product Owner, prioritise the backlog, and translate strategies into development tasks across front‑to‑back solutions.

With 7+ years in digital banking or platform development, you will drive data‑driven decisions, collaborate with Scrum Masters and vendors, and deliver superior digital customer journeys.

Qualifications

• Minimum of 7 years' experience in digital banking products or platform development.
• Experience in project delivery using Agile methodologies.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in English and Chinese.

Responsibilities

• Drive delivery of digital onboarding and account servicing journeys with Agile methods.
• Act as Product Owner to drive end-to-end design, backlog prioritisation, and task translation.
• Write epics and user stories, define acceptance criteria, identify risks for compliance.
• Collaborate with business users, Scrum Masters, UX/UI, Technology, and vendors.
• Manage sales analytics and use data-driven insights to boost digital engagement.
• Build strong relationships with cross-functional teams to align on vision.
• Deliver a strong digital journey by analysing analytics and customer behaviour.

Skills

Digital banking products

Digital platform development

Project management

Agile methodologies

Data-driven decisions

English and Chinese

Education

University degree in Business Administration/Information Technology

Job description

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Digital Platform Manager

We are currently seeking high-caliber professionals to join our team as Digital Platform Manager.

Principal Responsibilities

• Drive the delivery of digital onboarding and account servicing journeys using Agile methodologies to maximize business growth.
• Act as a Product Owner to drive end-to-end solution design from front-end to back-end, prioritize the product backlog, and translate strategies into development tasks.
• Write epics and user stories, define acceptance criteria, and identify risks and issues to ensure compliance with local, global, and regulatory standards and policies.
• Drive ideas from initiation and discovery through design, development, and launch, collaborating with various stakeholders, including business users, Scrum Masters, UX/UI, Technology, first and second lines of defence, and external vendors.
• Manage sales analytics and leverage data-driven insights to drive digital engagement, identify opportunities, and provide actionable recommendations for sales and performance improvement.
• Build strong relationships with cross-functional teams to ensure the Scrum team and wider teams are aligned for success, with a clear understanding of priorities and the product's end-state vision.
• Deliver an excellent digital journey by keeping abreast of industry trends, analysing web analytics, and understanding customer behaviours.

Requirements

• University degree in Business Administration, Information Technology, or a related discipline.
• Minimum of 7 years' experience in digital banking products, digital platform development, or project management.
• Great sense of ownership, strong analytical and problem-solving skills, with excellent attention to detail.
• Ability to interpret data and make data-driven decisions.
• Experience in project delivery using Agile methodologies and practices.
• Proficiency in both English and Chinese.

RBW

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Issued by Hang Seng Bank Limited