Digital Product Manager - HK Business

HSBC Holdings plc; Hong Kong; On-site; HKD 800,000 - 1,200,000; Full time

Job summary

HSBC is seeking a Digital Product Manager to own digital journeys for card products and services, shaping engaging experiences that scale globally. You will partner with product design, define requirements, and drive end-to-end delivery with measurable outcomes.

You will contribute to customer insight, data-driven decisions, and continuous improvement of the digital proposition in a dynamic, regulated financial environment.

Qualifications

• Solid digital product management experience.
• Customer obsessed with creating great digital experiences.
• Knowledge and experience in cards and consumer loans business (preferred).
• Strong commercial acumen and data-driven decision making.
• Ability to build relationships across matrixed organisations and influence outcomes.

Responsibilities

• Own digital journeys for card products and services and create engaging experiences at HSBC's global scale.
• Collaborate with product design peers to align experiences across platforms while ensuring regulatory compliance.
• Lead activities from opportunity identification and business cases to requirements, deployment, launch and post-launch performance measurement.
• Ensure programs/projects adhere to banking practice, compliance and regulatory requirements.
• Leverage usability testing, research and customer interviews to identify pain points and opportunities for the digital roadmap.
• Define a digital strategy that reflects customer needs, market trends and business value, and drive prioritisation decisions.
• Monitor competitive landscape, emerging technologies and business models to keep HSBC's digital proposition ahead.
• Identify opportunities to drive cost savings and operational efficiencies through standardisation and process improvements.

Skills

Digital product management

Customer focus

Commercial acumen

Relationship building

Communication

Problem solving

Agile methodologies

Jira

Confluence

Data‑driven decisions

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

Job description

GCB 5

We are currently seeking a high calibre professional to join our team as a Digital Product Manager

In this role you will:

• Ownership for digital journeys for card products/ services and create compelling and engaging digital experiences that leverage HSBC's global scale and distribution
• Collaborate with Product Design peers to align experiences across platforms, ensuring that features are executed in line with design principles, regulatory standards and customer experience objectives, but does not lose sight of profitability and productivity
• Lead in a range of product development and deployment activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch and post launch performance measurement and management
• Ensure all program/projects are adhered to banking practice, compliance and regulatory requirement.
• Leverage usability testing, research and customer interviews to determine customer pain points and uncover feature opportunities to help formulate digital product roadmap and make prioritization decisions
• Have a clear and strong understanding of customer needs, market trends, business value and digital technologies and defines a digital strategy that takes these into consideration
• Continuously assesses competitive landscape, emerging technologies and business models to ensure the AMH digital proposition remains competitive
• Seek opportunities to create sustainable cost savings and operational efficiencies by standardizing systems, removing or automating processes, driving out waste, duplication and paper, to deliver the best possible customer experience

To be successful you will need:

• Solid digital product management experience
• Passionate about great digital experiences (especially in personal finance/money)
• Knowledge and experience in cards and consumer loans business (preferred)
• Customer obsessed - track record of putting the customer at the center of every decision
• Strong commercial acumen – ability to utilizes data to support decision-making (and hold others to account to make data-driven decisions), takes ownership and delivers upon commitments
• A proven connector - ability to build relationships across matrixed organizations and influence outcomes, and deliver targets across diverse cultures
• Strong communication and problem solving skills - ability to take stakeholders on the journey to execute the digital vision
• Demonstrable experience with Agile methodologies (Kanban, Scrum) and tools (Jira, Confluence)
• Comfortable working through ambiguity - ability to balance and respond to shifting or competing priorities
• Energetic, positive, team player
• Bachelor's degree or equivalent

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

https://www.youtube.com/embed/QmZ7Un5gR8c?si=LCa6slfBqlUlxUE-