Relationship Service Manager - Hang Seng Bank (HK)

HSBC; Hong Kong; On-site; HKD 650,000 - 1,100,000; Full time

Job summary

Hang Seng Bank is seeking a Relationship Service Manager in Central, Hong Kong Island. The role focuses on supporting relationship management, lending operations, and process improvements to enhance efficiency and risk controls.

The candidate will collaborate across teams, manage projects, and ensure regulatory compliance, with fluency in Cantonese, Mandarin and English. Senior level experience preferred in banking environments.

Qualifications

• University degree as listed in requirements.
• Minimum 5 years' experience in relationship management support or credit service in banking.
• Fluency in Cantonese, Mandarin and English; strong analytical skills.

Responsibilities

• Support transformation projects and streamline initiatives for Relationship Management Department.
• Review end-to-end lending processes to improve efficiency and control risk.
• Collaborate with business and operations to deliver streamlined platform rollouts.
• Represent the department to gather user requirements and feedback for systems.
• Organize briefings to share new initiatives, workflows and findings.
• Evaluate effectiveness of controls and identify improvement areas.
• Strengthen internal controls and compliance with regulatory requirements.
• Provide centralized governance through reporting and management information.
• Support development of Commercial Banking as directed by line manager.

Skills

Relationship building

Multilingual (Cantonese, Mandarin, and

Education

University degree in Business Administration, Finance, Accounting, Economics, Risk Management, Statistics or Quantitative Analysis

Tools

MS Office / Excel

Job description

Relationship Service Manager - Hang Seng Bank (HK)

Location: Central, Hong Kong Island, HK

Area of Interest:

Role Workstyle:

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies and multinational corporates.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Relationship Service Manager.

• Support various transformation projects and streamlining initiatives for Relationship Management Department to create capacity for growth. Identify, plan, and execute continuous process improvements opportunities in collaboration with other teams where needed.
• Review end to end lending process to improve operation efficiency and better protect the Bank from potential credit and operation risk.
• Collaborate across business and operations to deliver collective goals for the operation model transformation of Relationship Service Team in line with strategic priorities.
• Represent Relationship Management Department to provide user requirements and consolidate user feedback to ensure smooth roll out of various platforms and systems.
• Organize briefings to Relationship Management Department to share new initiatives, workflow and findings.
• Evaluate the effectiveness of existing control measures, identify areas for improvement and recommend enhancements.
• Collaborate with stakeholders to strengthen internal controls within Relationship Management Department, ensure compliance with regulatory requirements and mitigate operational and financial risks.
• Provide centralized governance support through tracking and monitoring of the service delivery against relevant operational standards, resource level indicators, goals, targets and controls.
• Provide centralized management support including reporting, information consolidation, management information abstract and ad-hoc tasks.
• Undertake all required activities and projects as directed by line manager in support of the development of Commercial Banking.

Requirements

• University degree in Business Administration, Finance, Accounting, Economics, Risk Management, Statistics or Quantitative Analysis.
• Minimum of 5 years' experience in relationship management support, credit service, preferably in banking or financial institutions.
• Demonstrate understanding of Commercial Customers' product and services requirement, lending process & control and knowledge about bank’s internal operations, business structure, stakeholders and teams.
• Ability to interact and build relationship with business stakeholders at different levels.
• Keen attention to details and strong analytical skills, project management experience is plus.
• Able to work under pressure to catch tight timeline and adapt to changes in business preferred.
• Fluency in Cantonese, Mandarin and English
• Strong PC user with good MS Office or Excel skills.

You’ll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.