Digital Platform Admin & Member Support Specialist

Nu Pro (Asia) Limited; Hong Kong; On-site; HKD 210,000 - 300,000; Full time

Benefits offered by this job

5-Day Work Week

Competitive salary

Supportive office environment

Meaningful work

Job summary

Nu Pro (Asia) Limited seeks an Administrative & Customer Service Officer to manage the CNE mobile app backend, verify nurse e-certificates, and handle member enquiries. The role demands meticulous data handling and clear communication with Hong Kong's healthcare professionals.

You will review certificates for accuracy, update registrations on our admin portal and spreadsheets, and support course administration with flexible hours and time-off in lieu when needed.

Qualifications

• Education: Higher Diploma / Associate Degree or above, with 1–3 years in administration or customer service.
• Excellent eye for numbers, dates and wording.
• Proficient in MS Excel / Google Sheets and data entry.
• Fluent Cantonese and English communication.

Responsibilities

• Verify e-certificates, attendance, and credit calculations with 100% accuracy.
• Manage app backend registrations and data on admin portal and spreadsheets.
• Handle member enquiries via phone, WhatsApp, and email with patience and clarity.
• Assist with online/offline course registration lists and post-course e-certificate issuance.

Skills

Attention to Detail

Bilingual Cantonese/English

Independent Worker

Education

Higher Diploma / Associate Degree

Tools

MS Excel / Google Sheets

Job description

Nu Pro (Asia) Limited seeks an Administrative & Customer Service Officer to manage the CNE mobile app backend, verify nurse e-certificates, and handle member enquiries. The role demands meticulous data handling and clear communication with Hong Kong's healthcare professionals.

You will review certificates for accuracy, update registrations on our admin portal and spreadsheets, and support course administration with flexible hours and time-off in lieu when needed.