Administrative & Customer Service Officer (Digital Platform & Membership)

Nu Pro (Asia) Limited; Hong Kong; On-site; HKD 210,000 - 300,000; Full time

Benefits offered by this job

5-Day Work Week

Competitive salary

Supportive office environment

Meaningful work

Job summary

Nu Pro (Asia) Limited seeks an Administrative & Customer Service Officer to manage the CNE mobile app backend, verify nurse e-certificates, and handle member enquiries. The role demands meticulous data handling and clear communication with Hong Kong's healthcare professionals.

You will review certificates for accuracy, update registrations on our admin portal and spreadsheets, and support course administration with flexible hours and time-off in lieu when needed.

Qualifications

• Education: Higher Diploma / Associate Degree or above, with 1–3 years in administration or customer service.
• Excellent eye for numbers, dates and wording.
• Proficient in MS Excel / Google Sheets and data entry.
• Fluent Cantonese and English communication.

Responsibilities

• Verify e-certificates, attendance, and credit calculations with 100% accuracy.
• Manage app backend registrations and data on admin portal and spreadsheets.
• Handle member enquiries via phone, WhatsApp, and email with patience and clarity.
• Assist with online/offline course registration lists and post-course e-certificate issuance.

Skills

Attention to Detail

Bilingual Cantonese/English

Independent Worker

Education

Higher Diploma / Associate Degree

Tools

MS Excel / Google Sheets

Job description

Administrative & Customer Service Officer (Digital Platform & Membership)

Role Overview

We are looking for a meticulous, patient, and detail-oriented Administrative & Customer Service Officer to manage our CNE mobile app backend, verify nurse e-certificates, and handle member enquiries. If you have a sharp eye for numbers, dates, and wording—and enjoy helping people through organized computer work—this role is for you.

Key Responsibilities

• E-Certificate & Data Verification (Core Duty): Carefully review and verify e-certificates, attendance records, and CNE point submissions uploaded by nurses via our app, ensuring 100% accuracy in dates, names, and credit calculations.
• App Backend & Record Management: Handle daily user registrations, profile updates, and database maintenance on our CNE admin portal and Excel/Google Sheets.
• Member Enquiry & Customer Service: Answer phone, WhatsApp, and email enquiries from nurses regarding CNE point calculations, certificate statuses, and app usage with patience and clarity.
• Course Administrative Support: Assist with online/offline course registration lists and post-course e-certificate issuance (with occasional flexible support during course hours, compensated by Time-Off in Lieu).

Requirements & Qualifications

• Education & Experience: Higher Diploma / Associate Degree or above, with 1–3 years of experience in general administration, customer service, data entry, or accounting/audit clerical work. (Candidates with accounting/bookkeeping or compliance backgrounds who are sensitive to figures and text are highly preferred!)
• Extreme Attention to Detail: Sharp eye for spotting discrepancies in numbers, dates, and wording; takes pride in error-free work.
• Computer & App Proficiency: Proficient in MS Excel / Google Sheets, web admin portals, and comfortable using mobile apps.
• Communication: Polite, patient, and clear communication skills in written and spoken Cantonese and English.
• Work Attitude: Responsible, organized, and able to work independently on routine verification tasks. (Immediate availability or short notice is a strong advantage.)

What We Offer

• 5-Day Work Week (with Compensatory Time-Off in Lieu if occasional off-hours support is needed)
• Competitive salary package commensurate with experience
• Stable, supportive, and friendly office environment
• Meaningful work supporting Hong Kong's healthcare professionals