About the Role
The role supports business departments in identifying, shaping and prioritising data and AI use cases, ensuring clear business outcomes, measurable benefits and a balanced assessment of value versus delivery effort. It contributes to the development and execution of the Club's Data strategy and acts as a trusted business partner to stakeholders across the Club. The position assists Data & AI business product owners and works with Governance, Data Science, Data Platform and IT teams to ensure solutions are compliant, feasible and adopted. It sits within the Membership and Customer Excellence Division, which oversees clubhouses, racecourses, Off-Course Betting Branches (OCBBs) and the Club's customer experience strategy across digital and physical touchpoints. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.
Key Responsibilities
- Support the business departments in identifying, shaping and prioritising use cases, ensuring clear business outcomes, measurable benefits and a balanced assessment of value versus delivery effort.
- Contribute to the development and execution of the Club's Data strategy, translating business priorities into an actionable deployment roadmap and portfolio of initiatives.
- Act as a trusted business partner to stakeholders across the Club, building long-term relationships to identify opportunities, foster collaboration and maximise cross-functional business value through Data.
- Assist the Data & AI business product owners from a business perspective, driving the product lifecycle from ideation and business case development through deployment, adoption and continuous improvement.
- Support the adoption programme of assigned business solutions through stakeholder engagement, change management and capability building, ensuring sustainable business outcomes and return on investment.
- Define, track and report business value realisation metrics, monitoring the impact of deployed solutions and identifying opportunities for optimisation and further value creation.
- Support communication with the Governance team to ensure proposed solutions remain trusted, compliant, explainable and have effective controls.
- Support communication with Data Science, Data Platform and IT teams to ensure the technical feasibility of proposed solutions, taking into consideration data availability, quality, security and scalability.
Required Experience & Qualifications
- Bachelor's degree in a relevant discipline such as Business, Finance, Statistics, Data Science, Information System or Information Technology.
- Minimum of 4 years of professional experience as a Data & AI Product Owner, Business Analyst or related role.
- Proven track record as a Data & AI Product Owner and/or Business Analyst, with successful delivery of use cases.
- Experience in driving change management, stakeholder adoption and business value realisation for Data & AI initiatives.
Preferred Skills
- Hands-on experience in developing and implementing solutions, and/or relevant certifications in Data & AI technologies (e.g. AWS, Azure, Databricks), is an advantage.
Salary
- Competitive salary and benefits packages
Benefits & Perks
- A dynamic working environment
- Development opportunities