Customer Support Specialist (AI & SaaS)

SleekFlow; Hong Kong; Ibrido; HKD 201.000 - 290.000; Tempo pieno

Vantaggi offerti da questo lavoro

13th month salary

Stock options

Diverse international team

Medical insurance

Transport allowances

Snacks and team lunches

Birthday leave

Flexible work-from-home policy

Team training

Descrizione del lavoro

SleekFlow is seeking a Customer Support Specialist to help customers succeed with our AI suite platform. You will investigate product issues, guide users through complex workflows, and collaborate with Product and Engineering to deliver optimal solutions.

As an Associate Level role, fluency in Cantonese, English, and Mandarin is valued, with fresh graduates welcomed. You will engage customers across email, chat, and calls, contributing to product improvements and customer satisfaction.

Competenze

• Fluent in English and Cantonese and/or Mandarin is a strong advantage.
• Fresh graduates are welcome; internships, part-time roles, or projects in customer-facing environments are valued.
• Experience with SaaS tools or CRM platforms and ability to learn new systems quickly.
• Comfortable in a fast-moving SaaS environment with evolving priorities.
• Confidently engaging customers of varying technical levels and business contexts.
• Strong problem-solving and critical thinking with attention to detail.

Mansioni

• Build deep product knowledge of SleekFlow's platform and AI capabilities to support customers.
• Own customer issues across email, chat, and calls, from first contact to resolution.
• Diagnose issues across workflows, automations, integrations, and edge cases before escalating.
• Translate recurring issues and feedback into actionable input for Product, Engineering, Sales, and Marketing.
• Maintain accurate case documentation to support faster resolution and product improvement.

Conoscenze

English fluency

Cantonese or Mandarin

Customer-facing experience

SaaS tools experience

Problem-solving

Stakeholder management

Customer-first mindset

Curiosity for issues

Tech/news adaptation

Strumenti

CRM platforms

Descrizione del lavoro

About SleekFlow

SleekFlow is an AI Suite for Revenue-Driving Conversations. We are trusted by over 7,000 enterprises globally. But we are more than just a SaaS company; we are an AI-native movement redefining the B2C relationship across 70+ countries.

At our core is AgentFlow - an AI GTM workforce that learns, improves, and acts as a self-healing knowledge base for businesses. From first-click conversion to long-term retention, we turn every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, the UAE, and the US, we are looking for exceptional people to help us build an AI operating system that matters.

Join us and rewrite how the world engages at scale.

Role

As a Customer Support Specialist at SleekFlow, you'll help customers succeed with our AI suite platform by investigating product issues, guiding users through complex workflows, and collaborating with Product and Engineering to deliver the best possible solutions. Your insights will directly influence product improvements and shape the customer experience.

Associate Level

Language (Speaking & Writing): Cantonese, English & Mandarin

Responsibilities

• Build deep product knowledge of SleekFlow's platform, customer workflows, and AI capabilities to confidently support customers and solve complex issues.
• Own customer issues across email, chat, and calls, from first contact through resolution, including follow-ups and root cause identification.
• Apply strong product understanding to diagnose issues across workflows, automations, integrations, and edge cases before escalating.
• Advocate for customers by translating recurring issues, feature requests, and insights into actionable feedback for Product, Engineering, Sales, and Marketing.
• Build trust with customers by being clear, accountable, and solution-oriented, especially in high-pressure or complex situations.
• Maintain accurate case documentation to support faster resolution, pattern detection, and continuous product improvement.

Skills and Qualifications

• Fluent in English, Cantonese and or Mandarin is a strong advantage.
• Fresh graduates are welcome. Candidates should have prior experience through internships, part-time roles, or projects in customer-facing environments such as customer support, sales, account management, or handling enquiries and problem-solving.
• Experience working with SaaS tools or CRM platforms, with the ability to quickly learn new systems.
• Comfortable adapting to a fast-moving SaaS environment where priorities and product capabilities evolve continuously.
• Confidently engaging customers of varying technical levels and business contexts.
• Strong problem-solving and critical thinking skills, with attention to detail and structured reasoning.
• Strong stakeholder management and communication skills (written & verbal)
• Demonstrated customer-first judgment, with the ability to make sound decisions independently while balancing business and product constraints.
• Enjoy investigating problems and approaching issues with curiosity.
• Comfortable learning new technologies and exploring how AI and automation improve customer experiences.

Our Culture Code

• Open-mindedness - We welcome different viewpoints and give and take feedback openly, always ready to challenge our own assumptions.
• Collaboration - We have each other's back, share knowledge freely, and treat every teammate with equal respect.
• Growth - We pursue continuous improvement, embrace new challenges, and treat mistakes as chances to learn.
• Ownership - We take initiative, see things through, and hold ourselves accountable for the outcome.
• Grit & Adaptability - We stay resilient through setbacks and adapt to change with patience and persistence.

What We Offer

• Attractive compensation package including a 13th-month salary
• Stock options in a rapidly growing startup
• A fun, diverse, and international team culture
• Comprehensive group medical insurance
• Allowances for transportation, snacks, and team lunches
• Paid leave on your birthday
• Flexible work-from-home policy
• Continuous and rigorous training from experienced team leads

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate.

SleekFlow is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.