Senior / Customer Success Associate (B2B)

SleekFlow; Hong Kong; Hybrid; HKD 50,000 - 70,000; Full time

Benefits offered by this job

13th-month salary

Stock options

Flexible work-from-home policy

Paid birthday leave

Allowances for transportation and snacks

Job summary

SleekFlow in Hong Kong is seeking a Customer Success Associate to manage SME clients and enhance their engagement with the platform. The role involves onboarding customers, driving product adoption, and identifying upselling opportunities. Ideal candidates have a consultative mindset, strong client management skills, and experience within B2B technology. The position offers competitive compensation, flexible work options, and a vibrant team culture, including a 13th-month salary, stock options, and professional development opportunities.

Qualifications

• Experience in Customer Success, Account Management, or Sales in a B2B technology context.
• Ability to distill technical concepts for clients.

Responsibilities

• Onboard customers and demonstrate product value.
• Build relationships to drive customer growth and retention.
• Identify upselling opportunities.
• Gather customer feedback and translate to actionable insights.

Skills

Client management experience

Consultative relationship building

Problem solving

Technical understanding

Job description

SleekFlow is an AI Suite for Revenue-Driving Conversations. Backed by $23.5M from tier-one investors like Tiger Global and Gobi Partners, we are trusted by over 2,000 enterprises globally. But we are more than just a SaaS company; we are an AI-native movement redefining the B2C relationship across 70+ countries.

At our core is AgentFlow—an AI GTM workforce that learns, improves, and acts as a self-healing knowledge base for businesses. From first-click conversion to long-term retention, we turn every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, the UAE, and the US, we are looking for exceptional people to help us build an AI operating system that matters.

Join us and rewrite how the world engages at scale.

Role

As a Customer Success Associate at SleekFlow, you will work closely with our SME customers. Each customer has unique needs and you will act as a trusted business advisor, helping them effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they engage with customers.

At SleekFlow, Customer Success sits at the nexus of our sales, product, and marketing teams helping to drive company growth and transforming the way the world builds software. Just like Lego blocks, what our customers build with SleekFlow is much more than the sum of its parts. No team knows this better than our Customer Success, who act as consultative business partners to our customers, serving as a bridge between their needs and our product.

What You'll Do

As a Customer Success Associate, you’ll be the point-person responsible for a portfolio of our SME customers.

• Onboard customers and demonstrate our key value propositions
• Drive adoption, growth, and retention of our customers by building trusted relationships and delivering the maximum value of the product
• Use touch-points, such as Business Reviews, to learn about their business priorities and guide them on how to best leverage the SleekFlow platform
• Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product
• Use your deep SleekFlow product knowledge to onboard and lead new enterprise customers to value
• Simultaneously manage multiple customers who are at different points on the customer lifecycle
• Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen SleekFlow proficiency
• Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights
• Build fundamental strategy and structure for upselling and retaining customers
• Look for upselling opportunities based on customers' needs

Who You Are

• You thrive by building long-term relationships and partnering with a range of stakeholders including business, technical, and executive teams
• You are consultative and are able to navigate the complexities and needs of clients across industry and lifecycle
• You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers
• You execute with excellence and have a deep track record of creating a significant impact for your customers
• You are a resourceful and creative problem solver, never losing sight of the “why” behind the “what”
• You love building new things and coaching your team in Startup

Preferred Skills

• You have direct client management experience, ideally in a Customer Success, Account Management, or Sales role at a B2B technology company
• You have a track record of delivering value to complex customers with large employee bases

What We Offer

• Attractive compensation package including a 13th-month salary
• High on-target earnings
• Stock options in a rapidly growing startup
• A fun, diverse, and international team culture
• Allowances for transportation, snacks, and team lunches
• Paid birthday leave
• Flexible work-from-home policy
• “Work From Anywhere” scheme
• Rewarding continuous learning from experienced team leads
• Many more exciting perks and growth opportunities!

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate.

SleekFlow is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.