Customer Success & Engagement Lead (RegTech SaaS)

Wizpresso 濃說; Hong Kong Island; On-site; HKD 450,000 - 700,000; Full time

Benefits offered by this job

Innovative work at the intersection of AI and finance

Collaborative high-performing team

Job summary

A leading RegTech company in Hong Kong seeks a Customer Success and Engagement Manager to lead client engagement through demos, onboarding, and support. The role involves bridging business development and customer experience while ensuring clients maximize the value of the company's solutions. Candidates should have 3-5 years of experience in customer success or account management and be fluent in English, Cantonese, and Putonghua. The position is based in Hong Kong only.

Qualifications

• 3-5 years of experience in customer success, account management, or business development roles.
• Experience preferably in SaaS, RegTech, or FinTech sectors.
• Remote-only or overseas applications will not be considered.

Responsibilities

• Conduct product demos and onboarding sessions for clients.
• Serve as the primary contact for post-sales engagement and customer satisfaction.
• Manage customer inquiries and technical issues in coordination with internal teams.

Skills

Presentation skills

Communication skills

Interpersonal skills

CRM proficiency

Ability to manage multiple accounts

Understanding of capital markets

Fluent in English, Cantonese, and Putonghua

Education

Bachelor's degree in Business, Finance, Communication, or related field

Tools

HubSpot

Zoom

Teams

Job description

A leading RegTech company in Hong Kong seeks a Customer Success and Engagement Manager to lead client engagement through demos, onboarding, and support. The role involves bridging business development and customer experience while ensuring clients maximize the value of the company's solutions. Candidates should have 3-5 years of experience in customer success or account management and be fluent in English, Cantonese, and Putonghua. The position is based in Hong Kong only.