Customer Success Associate: Onboarding & Account Growth

Macrobond; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Benefits offered by this job

Private medical insurance

Holiday allowance

Macrobond volunteering days

Job summary

Macrobond is a leading provider of global economic and financial data and analytics for investment professionals. The Customer Success Associate plays a key role in onboarding, training coordination, account health monitoring, and renewal preparation within a growing global client portfolio.

Working closely with Account Managers, you will help ensure customers realize value from the Macrobond platform, flag risks and growth opportunities, and support commercial outcomes.

Qualifications

• Experience in a customer success role is required.
• Strong written and verbal communication skills.
• Understanding of macroeconomics, financial data and analytics is desirable.

Responsibilities

• Supports Account Managers on detailed account planning and mapping of future targets within existing accounts.
• Maintain consistent communication with clients about new product releases and updates to maximize product value.
• Onboard clients and coordinate ongoing training to ensure successful adoption of Macrobond.

Skills

Customer success experience

Communication skills

Macroeconomics understanding

Education

Bachelor's degree in economics/finance

Job description

Macrobond is a leading provider of global economic and financial data and analytics for investment professionals. The Customer Success Associate plays a key role in onboarding, training coordination, account health monitoring, and renewal preparation within a growing global client portfolio.

Working closely with Account Managers, you will help ensure customers realize value from the Macrobond platform, flag risks and growth opportunities, and support commercial outcomes.