APAC Customer Success Manager - Restaurant Tech Growth

Supy; Hong Kong; Vor Ort; HKD 420.000 - 620.000; Vollzeit

Zusammenfassung

Supy, a data-driven inventory management platform for multi-location restaurants, seeks a Customer Success Manager in Hong Kong. You will own the post-sale lifecycle from onboarding to growth, ensuring restaurants adopt Supy and realize measurable impact on operations and finances.

This APAC-facing role offers visibility in a fast-growing SaaS company. You will collaborate with product, sales and support to renew accounts, expand usage of core modules, and translate customer feedback into

Qualifikationen

• 3-5+ years of experience in customer success or account management within B2B SaaS, hospitality tech, or POS/restaurant tech.
• Strong understanding of restaurant operations, procurement, and cost management.
• Ability to manage multiple customer accounts effectively.
• Analytical mindset with the ability to use data to drive decisions and insights.
• Familiarity with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight).
• Strong customer-centric mindset with a passion for helping clients succeed.
• Fluent in English and Cantonese.

Aufgaben

• Onboarding & Adoption: Guide restaurants through onboarding, ensure integration and adoption of Supy's solutions.
• Onboarding & Adoption: Train restaurant teams on platform features aligned with their operations.
• Onboarding & Adoption: Drive engagement across inventory, procurement, and cost control modules.

Kenntnisse

Account management

SaaS

Onboarding

Data analytics

CRM tools

English & Cantonese

Customer success

Ausbildung

Bachelor's degree

Tools

Salesforce

HubSpot

Gainsight

Jobbeschreibung

Supy, a data-driven inventory management platform for multi-location restaurants, seeks a Customer Success Manager in Hong Kong. You will own the post-sale lifecycle from onboarding to growth, ensuring restaurants adopt Supy and realize measurable impact on operations and finances.

This APAC-facing role offers visibility in a fast-growing SaaS company. You will collaborate with product, sales and support to renew accounts, expand usage of core modules, and translate customer feedback into