Customer Solution Specialist

HAM-LET SINGAPORE VALVES AND FITTINGS PTE. LTD.; Hong Kong; On-site; HKD 257,000 - 429,000; Full time

Job summary

Ultra Clean Technology in Singapore is seeking a Customer Solutions Specialist II to serve as the primary commercial and operational contact for assigned customers, managing the full order fulfilment cycle from quotation through delivery.

The role collaborates with Sales, Planning, Procurement, Logistics, Quality, Manufacturing, and Finance to ensure accurate orders and timely delivery, while resolving issues and supporting business objectives.

Qualifications

• Diploma or BA in Business Administration, Supply Chain Management, Operations & Logistics, or related discipline.
• Minimum 2-3 years of experience in customer service, sales support, or supply chain operations.
• Entry-level candidates with strong potential may be considered for a Junior Customer Service Specialist role.
• Acknowledge of full-cycle order fulfilment and order management.
• Experience in SAP will be an advantage.

Responsibilities

• Acts as a contact point for customer issues, service requests, and escalations.
• Support Account Managers in assigned key customer’s job activity and administrative duties.
• Manage customer enquiries related to product availability, pricing and delivery timelines.
• Perform order follow-ups to coordinate with various stakeholders to ensure delivery on time.
• Oversee the full order-to-delivery process, ensuring seamless coordination with customers, internal teams, planning and logistics partners.
• Support to assist quality-related customer requests and coordinate corrective action activities when required.
• Generate and maintain operational reports and customer-related dashboards.
• Ensure adherence to internal processes, quality standards, and compliance requirements.
• Contribute to continuous improvement initiatives within customer service and operational processes.

Skills

Customer-centric

Communication

Analytical thinking

Organized

Multitasking

Cross-functional teamwork

Education

Diploma or BA in Business Administration, Supply Chain Management, Operations & Logistics, or related discipline

Tools

SAP

Microsoft Office

Excel

Job description

Description

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence.This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Solutions Spec IIto join us in Singapore!

The Customer Solution Specialist serves as the primary commercial and operational contact for assigned customers, managing the complete order fulfillment cycle from quotation through delivery. This role is responsible for ensuring order accuracy, coordinating cross-functional activities, proactively resolving customer issues, and maintaining high levels of customer satisfaction.
The successful candidate will work closely with Sales, Planning, Procurement, Logistics, Quality, Manufacturing, and Finance teams to ensure seamless execution of customer requirements while supporting business objectives and operational excellence.

Essential Duties and Responsibilities

• Acts as a contact point for customer issues, service requests, and escalations.
• Support Account Managers in assigned key customer’s job activity and administrative duties.
• Manage customer enquiries related to product availability, pricing and delivery timelines.
• Perform order follow-ups to coordinate with various stakeholders to ensure delivery on time.
• Oversee the full order-to-delivery process, ensuring seamless coordination with customers, internal teams, planning and logistics partners.
• Support to assist quality-related customer requests and coordinate corrective action activities when required.
• Generate and maintain operational reports and customer-related dashboards.
• Ensure adherence to internal processes, quality standards, and compliance requirements.
• Contribute to continuous improvement initiatives within customer service and operational processes.

Knowledge, Skills and Abilities

Core Competencies

• Strong customer-centric mindset with excellent relationship management skills.
• Excellent communication and stakeholder management capabilities.
• Strong analytical and problem-solving skills.
• Highly organized with exceptional attention to detail.
• Proactive & Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while collaborating effectively within cross-functional teams to achieve business objectives.
• Adaptable, resilient, and able to perform effectively in a dynamic and evolving business.

Technical Skills

• SAP knowledge with hands-on experience in Order Management and related operational modules.
• Proficient in Microsoft Office applications, particularly Excel for reporting and data analysis.
• Understanding of supply chain, manufacturing, and logistics processes.
• Familiarity with customer order fulfillment processes.

Educational / Certification Requirement

Diploma or BA in Business Administration, Supply Chain Management, Operations & Logistics, or related discipline.

Experience Requirement

• Minimum 2-3 years of experience in customer service, sales support, or supply chain operations.
• Entry-level candidates with strong potential and a willingness to learn are welcome to apply and may be considered for a Junior Customer Service Specialist role.
• Acknowledge of full-cycle order fulfilment and order management.
• Experience in SAP will be an advantage.

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.