Customer Services Officer

The Lok Sin Tong Benevolent Society, Kowloon; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Benefits offered by this job

Paid Annual Leave

Birthday Leave

Medical Services Discount

Training Sponsorships

Job summary

The Lok Sin Tong Benevolent Society, Kowloon is seeking a Customer Service Representative in Hong Kong. The role focuses on welcoming visitors, handling inquiries, member registration and billing, and maintaining clear communication with English- and Chinese-speaking members.

Applicants should hold a Diploma or above, have at least two years of related experience, and demonstrate strong interpersonal and organizational skills.

Qualifications

• Diploma or above in any discipline.
• At least 2 years of related experience.
• Good interpersonal and communication skills.
• Independent with good organizational and communication skills.
• Available for a 5-day work week, including night shifts until 9 PM on weekdays and weekend shifts.

Responsibilities

• Perform general receptionist duties, including handling of public enquiries, complaints, appointment booking, member registration and billing.
• Responsible for communication and dissemination of information with members.
• Update and manage member information in CRM system.
• Perform any other duties as assigned.

Skills

Interpersonal skills

English/Chinese bilingual

CRM proficiency

Communication

Education

Diploma or above

Tools

Microsoft Word

Excel

Teams

Job description

The Lok Sin Tong Benevolent Society, Kowloon View all jobs

The Lok Sin Tong Benevolent Society, Kowloon

: DHC

Responsibilities

• Perform general receptionist duties, include handling of public enquiries, complains, appointment booking, member registration and billing
  
• Responsible for communication and dissemination of information with members
  
• Update and manage member information in CRM system
  
• Perform any other duties as assigned

Entry Requirements

• Diploma or above in any discipline
  
• At least 2 years of related experience
  
• Good interpersonal and communication skills
  
• Independent with good organizational and communication skills
  
• Available for a 5-day work week, including night shifts until 9 PM on weekdays and weekend shifts

Candidate Abilities

• Strong command of both written and spoken English and Chinese
  
• Proficiency in PC applications such as Microsoft Word, Excel, and Teams
  
• Self-motivated, detail-oriented, responsible, and trustworthy, with strong interpersonal skills
  
• Effective communication and organizational abilities
  
• Complete any other duties assigned by supervisor(s)

The fringe benefits include paid annual leave, birthday leave, special caring leave, medical services discount and training sponsorships.

Association / Organization / Social Service / NGO

Job Category / Function:

Job Position Level:

General

Employment Term:

Full Time

Diploma

Minimum QF Level attained:

--

Total Working Exp:

--

--

Location:

Hong Kong / Hong Kong

• 5-Day Work

About the Organization

The Lok Sin Tong Benevolent Society, Kowloon established in 1880, one of the well-known charitable organizations in Hong Kong, cordially invites high caliber talents to join our team.

The Society currently operates more than 80 subsidiary units across the region to offer a wide spectrum of quality services, including the provision of education, medical care and social welfare services. The Society has also spared no efforts to sponsor other community projects particularly in relation to social welfare and education.

What can I earn as a Customer Service Representative