Customer Service Supervisor

Rhenus Logistics Hong Kong Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Rhenus Logistics Hong Kong Limited is seeking a Customer Service Supervisor to collaborate with the Operations Manager to meet customer requirements and proactively propose solutions. The role focuses on maintaining smooth warehouse operations, timely communication, and supporting KPI achievement.

Responsibilities include monitoring subcontractor performance, analyzing stock and processes, and proposing layout and procedure improvements.

Qualifications

• Diploma or above in a related field (warehouse management or customer service).
• Minimum 3 years (or more) related experience in a warehouse/customer service role.
• Advanced ERP skills in warehouse management.
• Experience in fashion clothing and automatic robotic warehouse is a plus.
• Proficient in MS Office (Word, Excel, Outlook).
• Good written and spoken English and Cantonese.
• Candidates with less experience may be considered as Assistant Warehouse Supervisor.

Responsibilities

• Work closely with Operations Manager to handle customer requirements and propose solutions.
• Maintain smooth warehouse operations.
• Respond to interested parties promptly with effective communication.
• Support management to meet operational KPIs.
• Monitor subcontractor performance and ensure compliance with procedures.
• Monitor service quality and asset utilization of the warehouse.
• Evaluate and review existing procedures and warehouse operations.
• Propose improvement actions on layout, stock levels and processes.
• Implement dynamic warehouse management and provide timely stock status analyses.
• Assess storage differences between system and actual operation against defined stock levels.
• Provide suggestions to improve management plan accuracy.
• Collaborate with managers to enhance operational efficiency and customer satisfaction.
• Handle escalated queries and support the customer service team.
• Perform ad-hoc assignments from Management.

Skills

MS Office

English & Cantonese

Customer service mindset

Education

Diploma or above in warehouse management or related field

Tools

ERP system

Job description

Work closely with Operations Manager to handle customer's requirements and proactive to propose solution or option.

Maintain warehouse operations smooth.

Respond to interested parties in a timely manner with effective comunication skills.

Support management to meet operational KPI.

Monitor subcontractor performance and ensure compliance with company quality procedures.

Monitor the service quality and asset utilization of the warehouse.

Evaluate and review existing procedure & warehouse operation.

Propose improvement action plans on layout, stock level and operational processes, regularly review and adjust per need.

Implement dynamic management of warehouse, make statistics to timely reflect In & Out status, overstocking, backlogs and dead stock, analyze to provide a basis for decision-making.

Assess the storage differences between the system and the actual warehouse operation against the defined stock level.

Provide suggestions to improve the accuracy of management plans.

Collaborate with managers to enhance operational efficiency and customer satisfaction.

Manage any escalated queries and provide support to the customer service team.

Other ad-hoc assignments from Management.

What You Bring:

• Diploma or above, majoring in warehouse management, customer service, or relevant field.
• 3 years or above related experience.
• Advanced ERP skills in warehouse management.
• Candidates with working experience in fashion clothing and automatic robotic warehouse is a plus.
• Proficient in MS Office.
• Good in English and Cantonese.
• Candidates with less experience will be considered as Assistant Warehouse Supervisor.

As one of the logistics service companies with global operations, the family-owned Rhenus Group is active in the areas of Contract Logistics, Freight

Logistics, Port Logistics and Public Transport. It offers integrated, tailored logistics concepts and innovative value-added services at competitive prices.

In order to grow faster than the market, the Rhenus Group focuses on specific services and customer groups. This enables our

decentralized operating units to respond faster and more effectively to customer needs. The opportunities available within our fast-expanding company attract staff of the highest caliber, which in turn helps drive exceptional growth and customer satisfaction.

As one of the logistics service companies with global operations, the family-owned Rhenus Group is active in the areas of Contract Logistics, Freight

Logistics, Port Logistics and Public Transport. It offers integrated, tailored logistics concepts and innovative value-added services at competitive prices.

In order to grow faster than the market, the Rhenus Group focuses on specific services and customer groups. This enables our

decentralized operating units to respond faster and more effectively to customer needs. The opportunities available within our fast-expanding company attract staff of the highest caliber, which in turn helps drive exceptional growth and customer satisfaction.

What can I earn as a Customer Service Supervisor