Customer Service Supervisor

7472 Rhenus Warehousing Solutions Hong Kong Ltd; Hong Kong; On-site; HKD 123,000 - 201,000; Full time

Job summary

ALS is seeking a proactive Warehouse professional to join our team in Hong Kong. You will work closely with the Operations Manager to address customer requirements and propose practical solutions, ensuring smooth warehouse operations and timely communication with stakeholders.

With at least a Diploma or higher in warehouse management or a related field, you should have 3+ years of experience and strong ERP skills.

Qualifications

• Diploma or above in warehouse management, customer service, or relevant field.
• 3 years or above related experience.
• Advanced ERP skills in warehouse management.
• Proficiency in MS Office and English/Cantonese communication.

Responsibilities

• Work closely with Operations Manager to handle customer's requirements and proactive to propose solution or option.
• Maintain warehouse operations smooth.
• Respond to interested parties in a timely manner with effective comunication skills.
• Support management to meet operational KPI.
• Monitor subcontractor performance and ensure compliance with company quality procedures.
• Monitor the service quality and asset utilization of the warehouse.
• Evaluate and review existing procedure & warehouse operation.
• Propose improvement action plans on layout, stock level and operational processes, regularly review and adjust per need.
• Implement dynamic management of warehouse, make statistics to timely reflect In & Out status, overstocking, backlogs and dead stock, analyze to provide a basis for decision-making.
• Assess the storage differences between the system and the actual warehouse operation against the defined stock level.
• Provide suggestions to improve the accuracy of management plans.
• Collaborate with managers to enhance operational efficiency and customer satisfaction.
• Manage any escalated queries and provide support to the customer service team.
• Other ad-hoc assignments from Management.

Skills

English

Cantonese

MS Office

Education

Diploma or above in warehouse management, customer service, or relevant field

Tools

ERP systems

Job description

Business Unit: BU Warehousing Solutions

Business Line: BL Warehousing Solutions

Target Hire Date: 2026-08-15

What You Can Expect:

• Work closely with Operations Manager to handle customer's requirements and proactive to propose solution or option.
• Maintain warehouse operations smooth.
• Respond to interested parties in a timely manner with effective comunication skills.
• Support management to meet operational KPI.
• Monitor subcontractor performance and ensure compliance with company quality procedures.
• Monitor the service quality and asset utilization of the warehouse.
• Evaluate and review existing procedure & warehouse operation.
• Propose improvement action plans on layout, stock level and operational processes, regularly review and adjust per need.
• Implement dynamic management of warehouse, make statistics to timely reflect In & Out status, overstocking, backlogs and dead stock, analyze to provide a basis for decision-making.
• Assess the storage differences between the system and the actual warehouse operation against the defined stock level.
• Provide suggestions to improve the accuracy of management plans.
• Collaborate with managers to enhance operational efficiency and customer satisfaction.
• Manage any escalated queries and provide support to the customer service team.
• Other ad-hoc assignments from Management.

What You Bring:

• Diploma or above, majoring in warehouse management, customer service, or relevant field.
• 3 years or above related experience.
• Advanced ERP skills in warehouse management.
• Candidates with working experience in fashion clothing and automatic robotic warehouse is a plus.
• Proficient in MS Office.
• Good in English and Cantonese.
• Candidates with less experience will be considered as Assistant Warehouse Supervisor.

Are you looking for a new professional challenge in international trade? Then you've come to the right place.

As an international customs service provider with over 592 employees in 17 countries, we create customised solutions through our expertise, innovative technology and value-added services.

At ALS, we trust our dedicated experts and empower them to independently design compliant and efficient solutions.

Our product portfolio ranges from customs clearance to customs consulting.

ALS is on a permanent growth course.

This opens up long-term prospects for various specialists and career changers.

We like things to be pragmatic and uncomplicated, and also support openness and fairness, collegiality and teamwork.

Initiative and a can-do mentality are just as much a part of us as stability and foresight: Together, they make us strong for the future.

Sounds like solid opportunities for committed professionals? That's exactly how it is.

If you have technical problems with your candidate account, please don't hesitate to contact us: [e-mail]