Customer Services Officer/ Coordinator - Environmental

ALS Technichem (HK) Pty Ltd; Hong Kong; Vor Ort; HKD 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Annual leave 12 days

Sick leave 12 days

Overtime pay

Year-end double pay

Long-term career development

On-job training

Friendly working environment

Zusammenfassung

ALS Technichem (HK) Pty Ltd is seeking a Customer Services Coordinator to coordinate projects with clients, monitor schedules, and prepare quotations and monthly service reports. You will handle customer enquiries, arrange drivers' daily schedules, and communicate with internal departments to provide timely client support.

New graduates are welcome; prior lab operation exposure is an advantage. Proficiency in English and Chinese, and MS Office are required to excel in a busy, team-oriented

Qualifikationen

• Diploma in Chemistry, Biology, Environmental Science or other Science related subjects.
• Lab operation experience is an advantage.
• New graduates will be considered.
• Experience candidates may be considered as Customer Services Coordinator.

Aufgaben

• Coordinate projects with clients and monitor schedules.
• Prepare quotation or tender documents.
• Handle customer enquiries independently.
• Arrange drivers' daily working schedule.
• Communicate with internal departments and provide client support promptly.
• Prepare and review monthly service reports for major clients and projects.
• Prepare and distribute promotional materials.

Kenntnisse

Customer service

Communication

Office software

Teamwork

Problem solving

Ausbildung

Diploma in Chemistry/ Biology/ Environmental Science

Tools

Excel

Word

PowerPoint

Jobbeschreibung

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About the Position

• Coordinate project with clients and monitor schedules
• Prepare quotation or tender document
• Handle customer enquiries independently
• Arrange drivers daily working schedule
• Communicate with internal departments and provide client support in a timely and professional manner
• Prepare and review of monthly service reports for major clients and project
• Prepare and distribute of promotional materials

About You

• Good knowledge in chemical and biological testing services in environmental samples
• Working experience in laboratory testing industry is an advantage
• Proficient English/Chinese verbal and written communication skills
• Good computer skill with knowledge of Excel, Word, Power point
• Responsible, matured, independent, well organized and good communication skills
• Able to work well in team and has problem solving capabilities

Required Qualifications

• Diploma in Chemistry, Biology, Environmental Science or other Science related subjects
• Working experience in laboratory operation or related area is an advantage
• New graduate will also be considered
• Experience candidate with relevant working experience may considered as Customer Services Coordinator

Benefits

• 12 days annual leave and 12 days full paid sick leave per annum
• High overtime pay rate
• Guarantee Year-end double pay
• Medical insurance benefit
• Anniversary leave, marriage leave, bereavement leave
• Long-term career development opportunities
• On-job training
• Friendly working environment

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.