Customer Care Officer Contract Terms $18k - Shek Mun

Make The Right Call; Sha Tin; On-site; HKD 171,000 - 231,000; Full time

Job summary

Make The Right Call in Hong Kong is hiring a Customer Care Officer to handle inquiries and complaints, delivering professional service on-site at Shek Mun. The role includes supporting ad hoc projects and ensuring positive customer experiences.

Candidates should have HKCEE/DSE or above, be bilingual in Chinese and English typing, and be proactive, responsible, and detail oriented. 5.5-day work week in a dynamic, award-winning call centre.

Qualifications

• HKCEE/DSE or above
• Prior customer service experience preferred
• Proficient in Chinese/English typing
• 5.5 days work per week

Responsibilities

• Provide customer service to handle enquires and complaints
• Support ad hoc projects when required

Skills

Bilingual Chinese/English typing

Customer service

Proactive

Detail oriented

Education

HKCEE/DSE or above

Job description

Customer Care Officer Contract Terms $18k - Shek Mun

Provide customer service to handle enquires and complaints

Support ad hoc projects when required

Requirements

HKCEE/DSE or above

Prior Customer Service experience is highly preferred

Proficient in Chinese/ English typing

Proactive, responsible, diligent and detailed minded

5.5 days work per week

Working Location: Shek Mun

To learn more about Make The Right Call, please visit uswww.maketherightcall.com

MAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.

Company Overview

People First Always

Make The Right Call champions "People First." We optimize resources by empowering our people, believing effective management and teamwork drive success and excellence. Our vision: a unified Community built on Diversity, Equality, and Inclusiveness. We value each person's unique talents and idealism, nurtured by those around them. We are committed to fostering a more inclusive, collaborative environment for all. We believe that everyone possesses inherent talents and idealism, and that these qualities are nurtured by the people around us. Our goal is to cultivate a more inclusive environment within our community, encouraging diversity and collaboration.

About Make The Right Call

With over 21 years of experience, Make The Right Call - an award-winning Call Centre in the Customer Service, has solidified its reputation as the “Customer Service Game Changer” and a leader in Customer Experience. Through ongoing innovation, data security awareness, and enhanced Standard Operating Procedures, we adapt to ever-changing customer behaviors in today’s dynamic business environment. Operating 24/7, we serve as a seamless extension of your business. Our state-of-the-art call centre in Hong Kong boasts over 330 workstations and the ability to support 15+ Global languages, catering World Wide markets

Get to know us more at:

https://www.linkedin.com/company/make-the-right-call/

About Make The Right Call

With over 21 years of experience, Make The Right Call - an award-winning Call Centre in the Customer Service, has solidified its reputation as the “Customer Service Game Changer” and a leader in Customer Experience. Through ongoing innovation, data security awareness, and enhanced Standard Operating Procedures, we adapt to ever-changing customer behaviors in today’s dynamic business environment. Operating 24/7, we serve as a seamless extension of your business. Our state-of-the-art call centre in Hong Kong boasts over 330 workstations and the ability to support 15+ Global languages, catering World Wide markets.

About Make The Right Call

With over 21 years of experience, Make The Right Call - an award-winning Call Centre in the Customer Service, has solidified its reputation as the “Customer Service Game Changer” and a leader in Customer Experience. Through ongoing innovation, data security awareness, and enhanced Standard Operating Procedures, we adapt to ever-changing customer behaviors in today’s dynamic business environment. Operating 24/7, we serve as a seamless extension of your business. Our state-of-the-art call centre in Hong Kong boasts over 330 workstations and the ability to support 15+ Global languages, catering World Wide markets.