Customer Service Officer – Loan Processing & Branch Support

Recruit Express (Hong Kong) Ltd; Hong Kong; On-site; HKD 201,000 - 212,000; Full time

Benefits offered by this job

Monthly incentive payouts

Job summary

Recruit Express (Hong Kong) Ltd is hiring for a permanent, on-site customer service role in Hong Kong Island / Kowloon. You will handle loan inquiries in a branch, assist with loan processing and documentation, and help maintain daily branch operations.

The position emphasizes professional customer service with no sales targets, offering a clear, team-oriented environment and a structured workweek.

Qualifications

• At least 1 year of Customer Service or Loan Processing experience in financial institutions.
• Prior experience in Call Centres (Personal Loans or Credit Cards) is highly preferred.
• Energetic, proactive, and team-oriented mindset.

Responsibilities

• Provide professional customer service and handle general loan inquiries in a branch environment.
• Assist in loan processing and documentation tasks with high accuracy and attention to detail.
• Maintain positive customer relationships and support daily branch administrative operations.
• 100% Pure Customer Service Role: Strictly zero sales targets or cold-calling required.

Skills

Customer Service

Loan Processing

Call Centre experience

Job description

Recruit Express (Hong Kong) Ltd is hiring for a permanent, on-site customer service role in Hong Kong Island / Kowloon. You will handle loan inquiries in a branch, assist with loan processing and documentation, and help maintain daily branch operations.

The position emphasizes professional customer service with no sales targets, offering a clear, team-oriented environment and a structured workweek.