Customer Service Officer, Large Corporate, Institutional Banking Group

DBS Bank Ltd; Hong Kong; On-site; HKD 1,000,000 - 1,400,000; Full time

Job summary

DBS Bank Ltd in Hong Kong seeks an experienced client-service professional for Corporate and Investment Banking. The role focuses on delivering exceptional service to a diverse portfolio of corporate clients, onboarding and maintaining accounts, and ensuring compliance with bank policies.

You will collaborate with cross-functional teams to address inquiries, streamline processes, and drive client-centric initiatives while maintaining accurate records.

Qualifications

• Minimum 10 years of client-facing experience in banking or financial services.
• Excellent English communication; Cantonese and Putonghua proficiency.

Responsibilities

• Provide exceptional client service to a diverse portfolio of corporate banking clients.
• Assist onboarding and maintenance of client accounts with compliance with bank policies.
• Collaborate with cross-functional teams to address inquiries and enhance client experience.
• Identify opportunities to improve processes and streamline client interactions.
• Contribute to client-centric initiatives and maintain accurate client records.

Skills

Client-facing experience

Strong communication

Data analysis

English fluency

Cantonese

Putonghua

Job description

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities

• - Provide exceptional client service and support to a diverse portfolio of corporate banking clients
• - Assist in the onboarding and maintenance of client accounts, ensuring seamless transactions and compliance with bank policies
• - Collaborate with cross-functional teams to address client inquiries, resolve issues, and enhance the overall client experience
• - Proactively identify opportunities to improve processes and streamline client interactions
• - Contribute to the development and implementation of client-centric initiatives and strategies
• - Maintain accurate and up-to-date client records and documentation

Requirements

• - Minimum 10 years of experience in a client-facing role within the banking or financial services industry
• - Strong communication and interpersonal skills, with the ability to interact effectively with clients and colleagues
• - Proficient in data analysis and problem-solving, with a keen eye for detail
• - Adaptable and flexible, with the ability to work in a fast-paced, dynamic environment
• - Collaborative mindset and a team player, with a willingness to contribute to cross-functional initiatives
• - Commitment to providing exceptional client service and a passion for continuous improvement
• - Fluent in English, Cantonese and Putonghua

Location:
The Center

Job:
Customer Service

Schedule:
Regular

Employee Status:
Full time