Customer Service Officer

ZF Group; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

ZF HONG KONG LIMITED is seeking a Sales Officer to handle customer inquiries, prepare quotations and invoices, and coordinate orders with global manufacturing partners and local vendors. The role involves logistics documentation, delivery notes, and liaison with freight forwarders.

The candidate should have a diploma or higher, strong English and Mandarin, and at least 3 years of relevant sales experience with marketing exposure. Teamwork and initiative are essential in this position.

Qualifications

• Diploma holder or above in business administration or other related disciplines.
• Good command of both written and spoken English and Mandarin.
• At least 3 years +working experience as sales officer with marketing experience is preferred.
• Capable to work in a team, self-initiative and able to cope with job responsibilities.

Responsibilities

• Handling of incoming customer enquiries
• Prepare price quotations and sales invoices
• Prepare purchase orders to the manufacturing plants abroad and local vendors
• Follow up on sales/purchase orders with customers/vendors and suppliers
• Handling of supply discrepancies with vendors, suppliers and customers
• Prepare delivery notes and shipping documentation
• Liaise and communicate with freight forwarders locally and/or abroad

Skills

Customer handling

English-Mandarin bilingual

Teamwork

Education

Diploma or above in business administration

Tools

MS Office

Job description

Job description:

ZF HONG KONG LIMITED

We are a company 100% owned by an International Corporation based in Germany. The corporation is the world leader of automotive, driveline system (e.g. car, truck, bus transmission, steering systems, steering & drive axles, chassis parts & components, etc.). The company is established to provide the market in the region with technical service support and to assist the parent company with after-sales & marketing activities.

Location：2/F TECHNOLOGY PLAZA, NO. 29-35 SHA TSUI RD, TSUEN WAN NT, HONG KONG.

Responsibilities:

• Handling of incoming customer enquiries
• Prepare price quotations and sales invoices
• Prepare purchase orders to the manufacturing plants abroad and local vendors
• Follow up on sales/purchase orders with customers/vendors and suppliers
• Handling of supply discrepancies with vendors, suppliers and customers
• Prepare delivery notes and shipping documentation
• Liaise and communicate with freight forwarders locally and/or abroad

Job Requirements:

• Diploma holder or above in business administration or other related disciplines
• Good computer skill, e.g. MS Office, Word, Excel and PowerPoint
• Good command of both written and spoken English and Mandarin
• At least 3 years +working experience as sales officer with marketing experience is preferred
• Capable to work in a team, self-initiative and able to cope with job responsibilities
• Upon completion of training on the job and qualification of the above-mentioned job duties, the position may be further enhanced with additional job duties and tasks as well as empowerment (e.g. full responsibilities of sales key accounts, purchases and logistics handling, marketing activities etc.)