Customer Service Officer

Acts Consulting Co. 毅知顧問公司; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

Acts Consulting Co. 毅知顧問公司 is seeking a Customer Service Officer to support the sales team by handling inquiries, quotations, orders and maintaining sales databases.

You will need strong organizational and communication skills, attention to detail and the ability to work in a fast-paced environment. Proficiency in Chinese and English is required, with experience using CRM software and MS Office. This role is based in Hong Kong and offers on-site work with opportunities to grow within the team.

Qualifications

• Proven Work experience as a sales administrator or sales support agent
• Hands on experience with CRM software and MS Office (MS Excel in particular)
• Excellent organizational and multitasking skills
• A team player with high level dedication
• Ability to work under strict deadlines
• Excellent command of written and spoken Chinese and English

Responsibilities

• Support the sales team by responding to customer inquiries, processing quotations, orders and maintaining sales-related databases
• Process quotation, sales orders, contracts and purchase orders etc.
• Assist in reporting and date management
• Provide excellent customers service, Communication channels through various medium including email, phone and communication application

Skills

Organizational skills

Multitasking

Team player

Deadline-oriented

Chinese and English

Tools

CRM software

MS Office

Job description

Customer Service Officer

Job Description

• Supporting the sales team by responding to customer inquiries, processing quotations, orders and maintaining sales-related databases

• Requiring strong organizational and communication skills, attention to detail and ability to work effectively in a fast-paced environment

• Process quotation, sales orders, contracts and purchase orders etc.

• Assist in reporting and date management

• Provide excellent customers service, Communication channels through various medium including email, phone and communication application

Requirements and skill:

• Proven Work experience as a sales administrator or sales support agent

• Hands on experience with CRM software and MS Office (MS Excel in particular)

• Excellent organizational and multitasking skills

• A team player with high level dedication

• Ability to work under strict deadlines

• Excellent command of written and spoken Chinese and English