Client Care Executive, Personal Clients

Standard Chartered Bank; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

Standard Chartered Bank在香港观塘提供全职客户服务职位，负责处理客户来电来讯，解答查询、解决问题并提供准确的产品与服务信息，同时记录互动以提升服务质量。

岗位要求本科及以上学历，具备客户服务经验优先，具备粤语/普通话/英语三语能力，且能在快节奏、以目标为导向的环境中工作，需具备高道德标准与合规意识。

Qualifications

• 具备客户服务环境经验者优先。
• 具备良好沟通与解决问题的能力。
• 以客户为中心，注重细节。
• 能在快节奏、以目标为导向的工作环境中工作。
• 具高道德标准与合规意识。
• 粤语/普通话/英语听说读写流利。

Responsibilities

• 处理来电及外呼联系，确保专业沟通。
• 解决客户查询、问题与投诉，提供准确产品信息。
• 在系统中记录互动与反馈以提升服务。
• 达到既定的服务质量、生产力与绩效目标。
• 遵守内部政策、流程及监管要求（含AML及行为准则）。

Skills

沟通能力

解决问题能力

以客户为本

三语能力（粤语/普通话/英语）

Education

本科及以上

Job description

Job Description:

Key Responsibilities

Responsible for managing inbound and outbound customer interactions, addressing inquiries, resolving issues, and providing accurate information about our products and services to deliver quality service to clients.

• Handle inbound and outbound calls and other client contacts professionally.
• Resolve customer enquiries, problems, and complaints efficiently.
• Provide accurate information on products and services and identify cross-selling opportunities.
• Record client interactions and feedback in the system for service improvement.
• Meet defined service quality, productivity and performance targets.
• Adhere to all internal policies, procedures, and regulatory requirements, including AML and conduct standards.

Skills and Experience

• Bachelor's degree or above.
• Experience in a contact centre or customer service environment preferred.
• Strong communication and problem-solving skills.
• Customer-oriented mindset with attention to detail.
• Ability to work in a fast-paced, target-driven environment.
• Commitment to high ethical standards and compliance.
• Fluent written and spoken Cantonese, Mandarin, and English.

_______________________________________________________________________________________________________________________________________

## More Job Information

Job Function

• 銀行 · 金融服務 - 一般 · 其他

Location

• 觀塘

Employment Term

• 全職
• 長期

Education

• 學士