Customer Service Clerk

Formica (Asia) Ltd; Hong Kong; On-site; HKD 167,000 - 212,000; Full time

Job summary

Formica (Asia) Limited, the world’s best known decorative material manufacturer, is seeking high-caliber clerical staff in Hong Kong to support order processing and admin tasks.

The role covers end-to-end order fulfillment, documentation filing, front-desk duties, and coordination with shipping and courier services. Fluent Cantonese and good English and Mandarin are required, with at least two years of clerical experience.

Qualifications

• F.5 or F.6 or equivalent is required.
• Minimum 2 years of clerical experience.
• Proficient in Microsoft Office (Excel and Word).
• Fluent in Cantonese with functional command in English and Mandarin to handle routine emails and phone calls.
• Knowledge of handling shipping documents is an advantage.
• Good communication and interpersonal skills.
• Responsible, self-motivated, well-organized, and able to work independently.

Responsibilities

• Manage end-to-end order fulfillment for each independent project, from contract receipt to final billing.
• Ensure all project documentation is properly filed and tracked.
• Answer order hotline and order taking.
• Assist inventory count at the warehouse per year.
• Handle admin expenses application in system.
• Handle daily courier and mailing service.
• Perform part of the front-desk reception duties.

Skills

Cantonese

English

Mandarin

Communication

Interpersonal skills

Organizational skills

Independent work

Self-motivated

Education

F.5 (HKCEE) or F.6 (HKDSE) or equivalent

Tools

Excel

Word

Job description

Formica (Asia) Limited, the world’s best known decorative material manufacturer is looking for high calibers to fill up the following position:

Job Responsibilities:

• - Manage end-to-end order fulfillment for each independent project, from contract receipt to final billing
• - Ensure all project documentation is properly filed and tracked
• - Answer order hotline and order taking
• - Assist inventory count at the warehouse per year
• - Handle admin expenses application in system
• - Handle daily courier and mailing service
• - Perform part of the front-desk reception duties

Requirements:

• - F.5 (HKCEE) or F.6 (HKDSE) or equivalent
• - Minimum 2 years of clerical experience
• - Proficient in Microsoft Office (Excel and Word)
• - Fluent in Cantonese, with a functional command in English and Mandarin to handle routine emails and phone calls
• - Knowledge of handling shipping documents is an advantage but not a necessity
• - Good communication and interpersonal skills
• - Responsible, self-motivated, well-organized, and able to work independently